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Migrating to a new country is a challenging and complex process. We work with new Queenslanders including migrants, refugees and asylum seekers to provide them with the support and services they need to settle into their new home. We also partner with communities and local organisations across Brisbane to operate a network of Welcome Hubs, where all Queenslanders can meet new people and get involved in their local communities.


Humanitarian Settlement Program

The Australian Government has selected Multicultural Australia to deliver refugee settlement services in Queensland under the Humanitarian Settlement Program (HSP).

Multicultural Australia works collaboratively with our community partners and local service providers as part of our commitment to involving local communities with the design and delivery of settlement services. In particular, we are pleased to subcontract to experienced settlement providers in Cairns and Townsville to assist refugees as they settle in these regions.

Multicultural Australia is passionate about making a real difference to the lives of refugees and the Queensland communities they settle in.  For enquiries relating to the Humanitarian Settlement Program, please contact us.

Settlement Engagement Transition Support

Multicultural Australia’s Settlement Engagement and Transition Support (SETS) Client Services program promotes successful lifelong settlement of refugees and other new Queenslanders by supporting people to build independence and community connections.  

We offer intake and triage services (see Low Intensity Support, below), as well as 1:1 support to individuals, families and youth (see Medium Intensity Support, below).  This support is provided by degree-qualified case managers and focuses on identifying and working towards life goals with participants.

We also offer group programs based on the needs of new Queenslanders and their community. Our group sessions aim to reduce vulnerability of at-risk groups and increase people’s capacity to contribute and participate.

For enquiries relating to the SETS program, please contact us.

For client service organisations:  to refer a client into the Multicultural Australia SETS program, please complete this form.

Who is eligible for SETS?

  • Humanitarian Entrants
  • Family Stream Migrants (with low English)
  • Less than 5 years in Australia

Further information about eligible visa types can be found here.


Multicultural Australia’s SETS Program can support people living in

  • Brisbane North, Brisbane South, Brisbane Inner City, Brisbane West & Brisbane East
  • Moreton Bay North & Moreton Bay South
  • Wide Bay
  • Sunshine Coast
  • Toowoomba – Darling Downs, Maranoa
  • Rockhampton – Fitzroy

Call 07 3337 5400 to inquire about the location of your closest office.

Low Intensity Support

The SETS Team provides Intake support over the phone or at a Multicultural Australia office.
Phone 3337 5400

SETS Intake Hours – 28 Dibley Street, Woolloongabba
• Monday – Friday 10am – 4pm
• On Wednesdays 1pm-4pm only

Medium Intensity Support

SETS Case Managers support new Queenslanders with:

  • Securing essential, basic needs such as income, disability support and housing.
  • Building independence by enabling opportunities for participation through English, employment, engagement and education.
  • Experiencing a sense of belonging by ensuring connection to community, providing welcome and enabling civic participation.
  • Achieving health and wellbeing by supporting recovery, acculturation, equality and safety within families and communities.

Multicultural Australia Case Managers and Youth Settlement Workers conduct holistic assessments of individual and family needs, strengths and aspirations to inform the best opportunities for support.  Interpreters and cultural advisors are engaged to support culturally competent case management practice.

Eligible clients can access a Case Manager for one-on-one support 5 days a week.



Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.