As Queensland’s leading settlement provider, we provide wrap around settlement support to newly arrived refugees. Our practices are culturally informed and client-centered to meet the diverse needs of every individual we work with.
With more than 80% of our case managers from culturally and linguistically diverse backgrounds, their lived experiences as individuals from migrant and refugee backgrounds enable them to apply culturally informed frameworks with a specific focus on supporting clients to achieve positive outcomes in education, employment, communication, and community engagement.
We work with community partners and sector peers to provide tailored services to our clients. Our partnerships with Multicultural Communities Council Gold Coast (MCCGC), Townsville Multicultural Support Group (TMSG) and Centacare Far North Queensland make the most of place-based expertise to meet client needs and create a community of practice focused on knowledge sharing and innovative collaboration to achieve positive settlement outcomes.
Our Humanitarian Settlement Program (HSP) encompasses our Welcome and Initial Settlement Support (WAISS), Accommodation and Case Management teams.
The program is funded by the Department of Home Affairs. In addition, individuals or organisations interested in our Specialised and Intensive Services (SIS), can check eligibility at Specialised Intensive Services and submit referrals using the HSP SIS referral form.
We are passionate about making a significant difference in the lives of refugees and the Queensland communities they settle in.
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We who have come from many places acknowledge the traditional custodians of this land which always was and always will be Aboriginal and Torres Strait Island land. We pay our respects to their Elders throughout all time. We walk together in solidarity of the pain of the past and the shared hope for the future.
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