Skip navigation

The Humanitarian Settlement Program (HSP) provides settlement support and Case Management to newly arrived humanitarian entrants by creating opportunities to develop their skills and knowledge to achieve social and economic well-being in their new communities.

The Welcome and Initial Settlement Services team along with the Accommodation team provides strategic and operational services to newly arrived. Queenslanders under the Humanitarian Settlement Program.

The primary purpose of this team is to provide welcome, safety and security to clients under the program, while ensuring they are linked with essential services and appropriate housing options to ensure a smooth transition to life in Australia.

What you can expect from this role:

Strategic thinking across the humanitarian settlement space including working with newly arrived communities and community leaders to identify gaps and development effective responses and solutions to achieve settlement goals;

Lead and mentor team members across two service delivery areas – Accommodation and Welcome and Initial Support Services - in the delivery of high quality, agile and culturally appropriate support to newly arrived clients;

Oversee the coordination of airport arrivals, accommodation, and essential appointments for clients to achieve settlement goals and milestones;

Supervise, mentor and support individuals and teams to achieve goals, drive performance and identify professional development requirements;

Manage delivery of contractual Performance Indicators across service delivery areas and ensure team activities comply with Multicultural Australia and program specific contractual, audit and service standard requirements;

Responsibly manage budget and resources, including develop projections, workload management and profit and loss statement reviews with the support of Multicultural Australia’s Finance Team;

Provide operational and strategic reporting to Executive Management on emerging trends that have potential to influence service provision;

Prioritise client-centered, efficient and agile response strategies to operational challenges with a variety of stakeholders;


Please peruse the attached position description for full details about the role.

What do we need from you:

Possession of tertiary qualifications or substantive work experience in:

a. The field of business, supply chain and logistics management, occupational therapy or human services.

b. Other relevant qualifications (including overseas qualifications) or experience may be recognised.

Logistics experience working within a humanitarian or human services client-centered environment

Strong understanding of or willingness to obtain knowledge related to Queensland Residential Tenancy Legislation, housing specific issues relevant to refugee or vulnerable client cohorts and working with English as a second language client cohorts;

Outstanding verbal and written communication skills including report writing and working knowledge of Microsoft Office applications;

Ready for your next challenge?

Email your application to the Recruitment Officer at [email protected] no later than 5.00 pm, Friday 14th May, 2021.

Your application must contain:

- a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

· a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, please contact Rose Dash, Executive Manager – Client Services on 0448 085 531.

At Multicultural Australia, we recognize that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


Multicultural Australia exists to create a welcoming, inclusive, and economically stronger community. This is an agenda shared with many others to ensure that new Queenslanders are included, skilled and thriving. The Multicultural Australia team is passionate about promoting positive conversations about social and economic inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students, and people seeking asylum in Queensland while advancing a diverse, inclusive, and multicultural community including through employment, youth programs, cultural capability building, sports and arts inclusion programs.
  
The Client Service and Delivery team is responsible for leading Multicultural Australia's program operations and outcomes, with responsibility for the overall management of the Humanitarian Settlement Program (including case management and initial support, accommodation, employment, and education services), the Settlement Engagement and Transition Program and the Unaccompanied Humanitarian Minors Program. Servicing key external stakeholders, the Chief Client Officer plays a critical role in ensuring that Multicultural Australia's programs are executed with high levels of excellence in client service and measurable delivery outcomes, thereby positioning the organisation for continued strategic success. 
  
To be successful in this exciting and impactful role, you will have extensive leadership experience with demonstrated expertise and outcomes achieved across the key areas of:

  • Leadership and delivery of significant community services programs with specific exposure to services that support refugees and asylum seekers
  • Experience in service delivery design and co-design with a focus on human-centred service delivery and trauma/high needs client services
  • Service delivery of programs relating to employment, housing, social/community engagement
  • Largescale workforce management including rostered teams
  • Diversity and inclusion (particularly in the NFP sector)
  • Visioning future service delivery needs 
  • Issues/crisis management
  • Postgraduate tertiary qualifications in a relevant area (or significant equivalent experience)

 Your leadership style will be values-led, inclusive, collaborative, and you will be a natural coach who brings a compassionate, growth mindset. You will have exceptional stakeholder engagement skills and enjoy building strong working relationships and partnerships across a diverse audience. You will be able to articulate how you contribute to a high performing, collaborative and deeply committed executive team and how you positively impact organisation culture and engagement. Your ability to draw on lived experience of settlement for refugees and migrants to convey empathy and understanding to Multicultural Australia's clients will be well regarded.
  
Multicultural Australia offers you an opportunity to have a significant community and societal impact, contribute strategically and lead with vision.
  
If you are interested in leading Multicultural Australia's Client Service and Delivery team and contributing to the wider organisation as a key member of the executive team, please review the Success Profile for this role and submit your application (resume and a cover letter that conveys your connection and ability to deliver to the purpose and mission of Multicultural Australia) at: www.ontalent.com.au/mca 

Confidential enquiries can be made to Courtney Chambers or Robyn Walker on 07 3305 5800 or by emailing [email protected].


Multicultural Australia exists to create a welcoming, inclusive, and economically stronger community. This is an agenda shared with many others to ensure that new Queenslanders are included, skilled and thriving. The Multicultural Australia team is passionate about promoting positive conversations about social and economic inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students, and people seeking asylum in Queensland while advancing a diverse, inclusive, and multicultural community including through employment, youth programs, cultural capability building, sports and arts inclusion programs.
  
The Development and Engagement team is responsible for leading Multicultural Australia's operations and outcomes in the areas of community and business development; engagement and regional operations (including offices in Toowoomba, Rockhampton and Townsville).  
  
Servicing key internal and external stakeholders, the Chief Development Officer ensures that Multicultural Australia's external and community development and engagement services are high performing, innovative, and fit for purpose, positioning the organisation for strategic success through continued growth toward a sustainable future. 
  
To be successful in this exciting and impactful role, you will have extensive leadership experience with demonstrated expertise and outcomes achieved across the key areas of:

  • Community and strategic business development
  • Diversity and inclusion (particularly in the NFP sector)
  • Engagement
  • Leadership of regional operations
  • Knowledge and understanding of the social service sector
  • Change and project management
  • Postgraduate tertiary qualifications in a relevant area (or significant equivalent experience)

Your leadership style will be values-led, inclusive, collaborative, and you will be a natural coach who brings a growth mindset. You will have exceptional stakeholder engagement skills and enjoy building strong working relationships and partnerships across a diverse audience. You will be able to articulate how you contribute to a high performing, collaborative and deeply committed executive team and how you positively impact organisation culture and engagement. Your ability to draw on lived experience of settlement for refugees and migrants to convey empathy and understanding to Multicultural Australia's clients will be well regarded. Postgraduate tertiary qualifications in a relevant area will be well regarded.
  
Multicultural Australia offers you an opportunity to have a significant community and societal impact, contribute strategically and lead with vision. 
  
If you are interested in leading Multicultural Australia's Development and Engagement team and contributing to the wider organisation as a key member of the executive team, please review the Success Profile for this role and submit your application (resume and a cover letter that conveys your connection and ability to deliver to the purpose and mission of Multicultural Australia) via: www.ontalent.com.au/mca 
  
Confidential enquiries can be made to Courtney Chambers or Robyn Walker on 07 3305 5800 or by emailing [email protected]

Applications close 5:00pm, Wednesday 26, May 2021.


Multicultural Australia exists to create a welcoming, inclusive, and economically stronger community. This is an agenda shared with many others to ensure that new Queenslanders are included, skilled and thriving. The Multicultural Australia team is passionate about promoting positive conversations about social and economic inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students, and people seeking asylum in Queensland while advancing a diverse, inclusive, and multicultural community including through employment, youth programs, cultural capability building, sports and arts inclusion programs.
  
The Operations and Performance Function is responsible for leading Multicultural Australia's operations and outcomes in the areas of Human Resources; Information Technology; Internal Communications; Research, Data & Impact; Contracts Management and Performance; and Finance (including procurement and facilities).  
  
Servicing key internal stakeholders, the Chief Operating Officer plays a critical role in contributing to and implementing the overarching strategy of Multicultural Australia and ensuring supporting plans and objectives are met through the Function's activities. The Chief Operating Officer ensures the corporate backbone of the business is high performing, innovative and fit for purpose, thereby positioning Multicultural Australia for strategic success through continued growth toward a sustainable future.  
  
To be successful in this exciting and impactful role, you will have extensive leadership experience with demonstrated expertise and outcomes achieved across the key areas of:

  • Strategic leadership across multiple pillars of the portfolio with domain experience in more than one focus area (HR, Finance, IT, Contracts/Procurement, Internal Communications, Research, Data)
  • Formation and implementation of strategy, including the development of initiatives, budgets, business plans and identification of risks and opportunities
  • Risk management
  • Contracts management 
  • Procurement and facilities management
  • Continuous improvement
  • Internal and external stakeholder engagement and relationship development
  • Knowledge and understanding of the not for profit sector
  • Change and project management
  • Postgraduate qualifications in a relevant discipline

Your leadership style will be values-led, inclusive, collaborative, and you will be a natural coach who brings a growth mindset. You will have exceptional stakeholder engagement skills and enjoy building strong working relationships and partnerships across a diverse audience. You will be able to articulate how you contribute to a high performing and deeply committed executive team and how you positively impact organisation culture and engagement. Your ability to draw on lived experience of settlement for refugees and migrants to convey empathy and understanding to Multicultural Australia's clients will be well regarded.
  
Multicultural Australia offers you an opportunity to have a significant community and societal impact, contribute strategically and lead with vision.
  
If you are interested in leading Multicultural Australia's Development and Engagement team and contributing to the wider organisation as a key member of the executive team, please review the Success Profile for this role and submit your application (resume and a cover letter that conveys your connection and ability to deliver to the purpose and mission of Multicultural Australia) at:  www.ontalent.com.au/mca 
  
Confidential enquiries can be made to Courtney Chambers or Robyn Walker on 07 3305 5800 or by emailing [email protected]

Applications close 5:00pm, Wednesday 26, May 2021.


Multicultural Australia exists to create a welcoming, inclusive, and economically stronger community. This is an agenda shared with many others. Our part is to ensure that new Queenslanders are included, skilled and thriving. We are passionate about promoting positive conversations about inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students and people seeking asylum in Queensland, while advancing a diverse, inclusive and multicultural community.

The people and culture team provide HR support to our internal stakeholders ensuring our services meet the needs of Multicultural Australia.  We acknowledge we are often the first point of contact and recognise our contribution in supporting the organisations’ reputation, diversity, goals and strategy. We are committed to the promotion of a positive, compassionate, kind and informed organisational culture.    

What you can expect from this role:

  • Overall responsibility for the maintenance and utilisation of the HR management system including supervision of staff responsible for HR data entry and management in relation to recruitment, on-boarding, staff changes, probity, and report preparation. 
  • Oversight of the Multicultural Australia Reception functions including supervision of Reception team members. 
  • Development and implementation of employment contracts, position descriptions, and reclassifications in accordance with relevant awards and legislation.
  • Provision of advice and appropriate levels of support to Managers and staff regarding (but not limited to)
    • the implementation of HR policies, procedures and the Multicultural Australia Enterprise Agreement.
    • working within specific timeframes towards resolution of HR issues in consultation with Multicultural Australia Leadership Team where required
  •  Lead the recruitment of talent including all end to end recruitment            activities from the development of position descriptions, to the oversight of the selection processes. 
  • Lead the induction process in conjunction with the HR Graduate.
  • Maintenance and coordination of Multicultural Australia’s student placement program ensuring sustainable and positive relationships with education providers and other external stakeholders.
  • Ensure Employee Assistance Program (EAP) is in place and utilised across all MA’s offices.
  • Overall responsibility for 
    • the maintenance and management of the GO1 online training platform
    • implantation and review of induction and human resource related training for managers and staff and deliver as required.
  • Management of the day to day WHS functions.
  • Manage Multicultural Australia’s Workers Compensation and Return to Work process:
    • Action, organise and facilitate Multicultural Australia’s Safety Committee Meetings and   
    • Agenda including first aid and fire safety.

Please peruse the position description on our website for full details about the role; https://www.multiculturalaustralia.org.au/current_vacancies 

What do we need from you:

  1. A minimum of 5 years’ experience in a human resource generalist role.
  2. Possession of tertiary qualifications in Human Resource Management or Business Management with a focus on HR.
  3. Substantial practical experience in complex employee relations and investigation processes, preferably in a human services or similar environment.
  4. Sound understanding of the Australian industrial relations system and the ability to interpret EBA, award and other industrial instruments.
  5. Dynamic relationship-building skills and ability to confidently engage with internal and external stakeholders; ability to communicate effectively with people from a wide range of cultural and linguistic backgrounds.
  6. Highly developed skills in meeting deadlines with competing priorities and ability to pivot to support changing priorities.
  7. Demonstrated experience in the development and implementation of end to end employee lifecycle, policies, strategies and procedures that support compliance and quality improvement.
  8. Creative leadership approaches in supporting your team to balance quality client-centred support with corporate support specifications. 
  9. Strategic and effective collaboration skills to work with different leaders and teams.
  10. Excellent working knowledge of Microsoft suite and experience working with databases to deliver high quality professional documents.
  11. National Police Clearance Check.

Please peruse the position description on our website for full details about the role; https://www.multiculturalaustralia.org.au/current_vacancies

Ready for your next challenge?

Email your application to Andrew McGill, Human Resources Support Manager at [email protected] no later than 9.00 am, Thursday 1 July, 2021. 

Your application must contain:

-        a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

-       a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, please contact Andrew McGill, Human Resources Support Manager on 0421 313 379.

 

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


Multicultural Australia exists to create a welcoming, inclusive, and economically stronger community.  This is an agenda shared with many others.  Our part is to ensure that new Queenslanders are included, skilled and thriving.  We are passionate about promoting positive conversations about inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students and people seeking asylum in Queensland, while advancing a diverse, inclusive and multicultural community. 

The people and culture team provide HR support to our internal stakeholders ensuring our services meet the needs of Multicultural Australia. We acknowledge we are often the first point of contact and recognise our contribution in supporting the organisations’ reputation, diversity, goals and strategy. We are committed to the promotion of a positive, compassionate, kind and informed organisational culture. 

What you can expect from this role:

  1. Contribute to the development and implementation of the strategic workforce plan and lead the vision for a strategically targeted suite of HR, IR and ER strategies, programs and initiatives that reflect contemporary best practice, 
  2. Proactively monitor professional HR trends across a variety of sectors including private and public sector initiatives and business developments to identify opportunities for implementation. 
  3. Work with Executive and senior leaders to champion and assist with implementing change and work closely with Subject Matter Experts and all key stakeholders, to integrate new responsibilities and ways of working into the 'business as usual' environment.
  4. Provide expert advice and information to the Board, CEO and Executive Leadership Team on key HR issues and practices that may impact on the organisation.
  5. Collect, interpret and communicate data and metrics to support business decisions and to measure the impact of workforce investments on business performance.
  6. Plan and deliver clear, concise, timely and relevant information/communications. 
  7. Foster an environment that values performance, inclusive work practices, continuous improvement and positive culture, where team members enjoy coming to work, are appropriately skilled and challenged and understand the contribution their role plays in the success of business outcomes. 
  8. Participate as a member of the Leadership Team in setting and delivering on the long-term strategic direction of Multicultural Australia.
  9. Prepare and have oversight of high-level submissions, reports, papers, statements, briefings and correspondence on complex HR issues. 
  10. Provide leadership for the implementation of work health & safety systems.
  11. Ensure WHS and risk management compliance with relevant legislation and contractual obligations, in collaboration with the Quality and Risk Manager.

Please peruse the position description on our website for full details about the role; https://www.multiculturalaustralia.org.au/current_vacancies 

What do we need from you:

  1. A minimum of 10 years’ experience in a human resource leadership role.
  2. Possession of tertiary qualifications in Human Resource Management or Business Management with a focus on HR.
  3. Proven experience in developing and implementing organisational HR strategy.
  4. Proven experience across a broad range of contemporary HR initiatives including employment lifecycle management, performance, culture and safety.
  5. Knowledge of employment legislation, Awards and Enterprise Agreements and their application in the workplace.
  6. Proven experience in the provision of expert advice on strategic workforce management, with a particular focus on engagement, diversity and inclusion, talent management and leadership capability.
  7. Ability to positively build effective, collaborative working relationships with internal and external stakeholders, drive engagement, motivate staff and influence culture.
  8. Proven experience in implementing a new HRIS system.
  9. Experience in leading and motivating a team to deliver consistent and high-quality HR services.
  10. Demonstrated experience in the development and implementation of WHS frameworks, policies, strategies and procedures that support compliance and quality improvement.
  11. National Police Clearance Check.
  12. Highly developed written, oral and interpersonal communication skills

Please peruse the position description on our website for full details about the role; https://www.multiculturalaustralia.org.au/current_vacancies

Ready for your next challenge?

Email your application to Rod Wilson, Chief Financial Officer & Executive Manager, at [email protected] no later than 9.00 am, Thursday 1 July, 2021. 

Your application must contain:

-        a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

-       a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, please contact Rod Wilson, Chief Financial Officer & Executive Manager on 0438 780 534.

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect.  

We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


Flag

Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.

Flag

Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.