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Multicultural Australia exists to create a welcoming, inclusive and economically stronger community. This is an agenda shared with many others. Our part is to ensure that new Queenslanders are included, skilled and thriving. We are passionate about promoting positive conversations about inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students and people seeking asylum in Queensland, while advancing a diverse, inclusive and multicultural community. 

Multicultural Australia’s Employment Services team (Welcome Workforce) provides a tailored, person-centred and strengths based approach to equip culturally diverse jobseekers (refugees, people seeking asylum, migrants and international students ) with the confidence, understanding and tools needed so they can successfully apply themselves in the Australian job market and gain sustainable and meaningful employment.  We also work with Employer Partners to support the recruitment and engagement of culturally diverse staff and help them recognise and realise the many benefits gained by engaging a diverse multicultural workforce. Through our work we aim to support new arrivals and communities achieve economic and social participation and contribute to a prosperous future for all Queenslanders and the Queensland economy.       

What you can expect to do 

  1. The Regional Employment Coordinator will support the Toowoomba office employment related operations especially on the delivery of the Diverse Queensland Workforce Grant, making sure that requirements are met while working in collaboration with the Employment Services Team Leader and Program Manager.
  2. Work across Multicultural Australia to identify client needs related to economic participation and employment; help develop in-kind and financial partnerships to meet these needs, providing opportunities for client engagement in all program areas, as well as ex-clients or other community members as appropriate.
  3. Contribute to ensuring all contractual and service standard targets are met in relation to Employment service delivery and escalate significant risk situations to the Program Manager.
  4. Maintain effective collaborative working relationships with key stakeholders to promote innovation in planning and delivery of Employment services in the Toowoomba region.
  5. Work in collaboration with the Program Manager, Employment Services to ensure overall quality of service and that contractual obligations are met.
  6. Provide monthly reports to the Program Manager in relation to key performance indicators and client demographics, contribute to funding body reports, undertake leadership in service planning and evaluation and identify project initiatives within the scope of employment services.
  7. Participate in staff recruitment, performance review activities and provide leadership, regular supervision and support to staff while ensuring that high quality, consistent and culturally appropriate employment support is being delivered to all clients.
  8. Contribute to the continuous improvement of Multicultural Australia’s employment programs, identify trends, make service and program recommendations and identify new funding sources.
  9. Ensure that referrals and exits are completed in a timely manner.

Please peruse the position description for full details about the role.

What we need from you

  1. Demonstrated knowledge and experience in growing employment and economic participation options for disadvantaged populations. 
  2. Proven experience in the coordination and implementation of human services programs within a cross-cultural environment.
  3. Outstanding interpersonal skills and demonstrated effectiveness in building collaborative relationships and negotiating outcomes to achieve program outcomes. 
  4. Excellent project management skills and the ability to working flexibly within a dynamic and fast paced environment.
  5. Ability to provide leadership, supervision and support to a team of staff, including providing professional support for a multi-disciplinary team of workers from culturally and linguistically diverse backgrounds. 
  6. Sound knowledge of the Australian labour market, of underpinning employability skills and of the barriers faced by refugees and asylum seekers in securing employment.
  7. Sound knowledge of regional employment opportunities especially in and around the Toowoomba region and in different sectors, including the Agricultural and Horticultural industry.     
  8. Outstanding cross-cultural communication skills and an excellent understanding and knowledge of issues in relation to support of refugees and asylum seekers, as well as of current practice and policy issues. 
  9. Demonstrated ability to comply with funding requirements and deliver timely reports of a high standard.
  10. Proven ability to meeting deadlines with competing priorities and well-developed problem-solving skills. 
  11. Demonstrated stakeholder management skills in relation to both intra-organisational relationships (i.e. between program areas) and inter-organisational relationships (i.e. between external agencies, industry and other stakeholders), including the ability to negotiate for outcomes that are beneficial to clients and to organisational development. 
  12. Good working knowledge of Microsoft Office applications including Outlook, Word and Excel and a demonstrated ability to produce high quality correspondence and documents. 
  13. Possession of, or willingness and eligibility to obtain, a Blue Card (Working with Children Suitability Card in accordance with the Commission for Children and Young People and Child Guardian Act 2000) and National Police Clearance Check.  
  14. Possession of tertiary qualifications in: Business/Management, Human Resources, Training, Community Services, Social Work or similar and/or relevant previous experience.

Please peruse the position description for full details about the role.

Ready for your next challenge?

Email your application to the Recruitment Officer at [email protected] no later than 5.00 pm, Wednesday 15 September, 2021. Interviews may commence prior to closing. Your application must contain:

-        a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

·        a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, please contact Carla Zafiriadis– Manager Employment on 0423 677 816.

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


Multicultural Australia exists to create a welcoming, inclusive, and economically stronger community. This is an agenda shared with many others. Our part is to ensure that new Queenslanders are included, skilled and thriving. We are passionate about promoting positive conversations about inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students and people seeking asylum in Queensland, while advancing a diverse, inclusive and multicultural community.

Multicultural Australia is the custodian of unaccompanied humanitarian minors (UHM) residing in the Greater Brisbane and Toowoomba regions, and provides case management support for unaccompanied minors living in kinship care arrangements across Greater Brisbane, Toowoomba, and Rockhampton. Multicultural Australia’s UHM Program exists to promote wellbeing, independence, belonging and quality of life for unaccompanied humanitarian minors. We deliver culturally appropriate support to children and young people in a manner, which nurtures aspirations, promotes independent living skills, inspires active citizenship and supports connection with family, peers and communities. Strong, positive relationships are at the core of our work. These relationships, alongside a trauma-informed and child-centred framework allows for healing, growth and the development of independent living skills. The UHM Team focuses on the development of crucial life skills, self-agency and resilience to enable a successful transition to adulthood and independent living.

What you can expect from this role:

  1. Delivery of culturally competent case management support and completion of comprehensive psychosocial needs assessments with young people and development and implementation of a case management plan which focuses on needs and aspirations.
  2. Identification of mental health risk factors, ensuring appropriate referral of young people to specialized mental health supports; and provision of emotional support to young people in a culturally sensitive way with an understanding of acculturation and the continuing impact of past torture and trauma on young people.
  3. Assist young people to develop meaningful social connections including links with members of their culture or origin or religious community, through the provision of cultural orientation and life skills development.
  4. Provision of crisis intervention support when required to respond to immediate and urgent needs, following of appropriate documentation and escalation procedures as required and participation in the emergency on-call roster.
  5. Deliver client focused advocacy and liaise with community and government agencies to establish pathways for appropriate service options for individual young people and work collaboratively with stakeholders.
  6. Prepare and review case plans, record service delivery through case notes, complete reports and any other necessary documents within strict timeframes, as well as provide line management support to Residential Youth Support Workers and Volunteers as required.
  7. Contribute to the development of service planning, service delivery and service evaluation, within the frameworks established by Multicultural Australia.
  8. Provide regular supervision and support to a team of Residential Youth Support Workers to ensure high quality, consistent and culturally appropriate care is provided to Unaccompanied Minors.

Please peruse the position description for full details about the role.

What we need from you:

  1. Proven psychosocial assessment and case management skills and the ability to design and implement culturally appropriate case coordination plans to enhance the settlement process within a team environment, as well as with housing providers and relevant government/community agencies and other external service providers.
  2. Demonstrated knowledge and experience of the Unaccompanied Minors frameworks within a settlement context.
  3. An excellent understanding and knowledge of issues, current practice and policies in relation to the support of asylum seekers and refugees as well children and young people living in out of home care arrangements and living in kinship care arrangements.
  4. Demonstrated ability to work collaboratively in a team environment and availability to occasionally work outside normal business hours and across Multicultural Australia office locations as needed.
  5. High level oral and written communications skills, including the ability to write case plans, complete reports and any other necessary documents within strict timeframes, including excellent computer proficiency, time management and organisational skills.
  6. Demonstrated knowledge of client advocacy when working within a social justice framework.
  7. Demonstrated ability to work across a cross-cultural environment, including the ability to engage effectively with Cultural Support Workers and Translating and Interpreting Services.
  8. Possession of tertiary qualifications in: Social Work, Psychology behavioural sciences, Occupational Therapy, Human Services or other relevant tertiary qualification.
  9. Valid Queensland Driver’s License.
  10. Possession of, or willingness and eligibility to obtain a Blue Card (Working with Children Suitability Card in accordance with the Commission for Children and Young People and Child Guardian Act 2000).
  11. National Police Clearance Check.

Please peruse the position description for full details about the role.

Ready for your next challenge?

Please submit your application via SEEK no later than 9.00am, Tuesday 5 October 2021. Interviews may commence prior to the closing date. 

 Your application must contain:

a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

-  a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, contact Dani McAlister – Program Manager – Unaccompanied Minors Program  on 0413 961 974.

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


Multicultural Australia exists to create a welcoming, inclusive, and economically stronger community. This is an agenda shared with many others. Our part is to ensure that new Queenslanders are included, skilled and thriving. We are passionate about promoting positive conversations about inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students and people seeking asylum in Queensland, while advancing a diverse, inclusive and multicultural community.

The Humanitarian Settlement Program (HSP) aims to create opportunities and develop skills and knowledge for the social and economic well-being of newly arrived humanitarian entrants to Australia through a tailored and holistic case management approach.

Bicultural Workers are responsible for the provision of information, education and practical support services to the Humanitarian Settlement Program (HSP) clients, ensuring the delivery of culturally appropriate and responsive support to clients across all stages of settlement, including on-arrival airport reception, as well as initial and long-term settlement. 

What you can expect from this role:

  1. Assist Case Managers to complete initial case assessments and case reviews by providing language support and cultural advice and attending outreach appointments with clients.
  2. With direction from the Settlement Teams, conduct settlement services including airport reception, local area orientation, assistance to attend medical appointments, assistance to navigate the rental market, ensuring clients are supported to arrange appropriate appointments and access information in order to develop their life skills capacity.
  3. Work outside normal hours to attend airport reception and provide on-arrival support to clients.
  4. Cross collaboration with other program areas such as the Employment, Life skills and Community Development teams in order to gain the best settlement outcomes for clients.
  5. Assist clients to access a range of services, information and programs delivered by external agencies and sources.
  6. Provide emotional support and social inclusion assistance to clients as part of day to day interaction.
  7. Review client referrals and client/case documentation, checking for accuracy and completeness.
  8. Provide mentoring to clients who appear to be struggling to reach settlement milestones, ensuring escalation to Case Managers as required.
  9. Provide administrative assistance to the HSP team, including uploading documents to databases and ensuring relevant information is submitted within timelines and operational framework.
  10. Participate in activities at drop in centres, networking and community awareness raising activities, and community engagement activities as directed by the relevant Case Manager or Team Leader, and any other relevant duties.
  11. In addition to the duties listed above all Multicultural Australia staff are expected to.
  12. Respect and abide by the vision, mission and values of the organisation.
  13. Ensure that their conduct is consistent with provisions of the Multicultural Australia Code of Ethics and Conduct.
  14. Comply with the provisions of relevant Multicultural Australia policies and procedures.
  15. Comply with the provisions of Multicultural Australia’s Workplace Health and Safety framework including policies, procedures and safe work systems that relate to their role, program area or Multicultural Australia as a whole. Information and training will be provided to successful candidates.
  16. Carry out general administrative functions related to their role and to the effective and efficient functioning of Multicultural Australia as a whole. This will include the use of computer-based calendar and information management systems.
  17. Induction training relating to policy and procedures, workplace health and safety and Multicultural Australia administrative systems will be provided to successful candidates on
  18. appointment. Additional training in relation to IT systems and software will also be provided to successful candidates where necessary.

Please peruse the position description for full details about the role.  

What we need from you:

  1. Proficient language skills (reading, writing and speaking), in both English and Dari and/or Pashto, preferably from an Afghan cultural and community background.
  2. Sound and accurate knowledge and understanding of Australian culture and systems which are relevant to client settlement, along with the ability to explain information about important life skills so that clients are able to independently establish their lives in Australia.
  3. Demonstrated commitment to working with all members of the community, irrespective of cultural and religious affiliations and a commitment to social justice and human rights;
  4. Excellent records management and general administration experience, along with proficiency in MS Office and advanced computer literacy.
  5. Current Open Drivers License and willingness to drive a Tarago;
  6. Ability to work outside normal hours and willingness to apply for an Aviation Security Identification Card.
  7. Demonstrated ability and willingness to work cross culturally, assisting clients to develop connections with people from their culture of origin, along with other meaningful social connections.
  8. Possession of, or willingness and eligibility to obtain, a Blue Card (Working with Children Suitability Card in accordance with the Commission for Children and Young People and Child Guardian Act 2000.) and Police Clearance Check.
  9. Valid Queensland Driver’s License.

Please peruse the position description for full details about the role.

Ready for your next challenge?

Please send your application to [email protected] [link removed] no later than 5pm on Tuesday 21 September 2021. Interviews may commence prior to the closing date. 

Your application must contain:

-        a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

-       a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, please contact Poppy Browne, Program Manager – Case Management HSP on 0434 363 569.

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


Multicultural Australia exists to create a welcoming, inclusive and economically stronger community. This is an agenda shared with many others. Our part is to ensure that new Queenslanders are included, skilled and thriving. We are passionate about promoting positive conversations about inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students and people seeking asylum in Queensland, while advancing a diverse, inclusive and multicultural community.

The Humanitarian Settlement Program (HSP) provides settlement support and Case Management to newly arrived humanitarian entrants by creating opportunities to develop their skills and knowledge to achieve social and economic well-being in their new communities. Members of the HSP Case Management Team support newly arrived humanitarian entrants through tailored and holistic case management, applying holistic, person-centred and culturally informed frameworks, with a specific focus on supporting clients to achieve outcomes across English, education, employment and community engagement.

What you can expect from this role:

  1. Provide culturally competent case management and coordination to people from a diverse range of refugee and humanitarian backgrounds.
  2. Complete a comprehensive psychosocial needs assessment with individual clients and families and develop a case management plan which focuses on needs and aspirations.
  3. Provide emotional support to clients in a culturally sensitive way with an understanding of acculturation and the continuing impact of past torture and trauma on clients.
  4. Work collaboratively with Bicultural Workers to provide direct case management with individual clients and their family members.
  5. Identify mental health risk factors, complete a mental health screen and ensure appropriate referral of clients to specialised mental health supports.
  6. Provide cultural orientation and life skills development to clients and assist clients to develop meaningful social connections including links with members of their culture, origin or religious community.
  7. Provide crisis intervention support when required to respond to immediate and urgent needs, escalating situations to your Line Manager where a client, agency, staff member or organization is at risk.
  8. Participate in the emergency on-call roster which involves responding to calls to the Multicultural Australia’s 24 hour emergency mobile phone periodically.
  9. Develop leadership skills with opportunities to provide leadership with Bicultural Workers and Volunteers in accordance with Multicultural Australia’s policies and procedures.
  10. Maintain effective collaborative working relationships with key stakeholders to ensure effective planning and delivery of services to clients.
  11. Deliver client focused advocacy and liaison with community and government agencies to establish pathways for appropriate service options for individual clients, and work collaboratively with government and community agencies.
  12. Provide case management support outside the Brisbane metropolitan region when required, including, but not limited to Logan, Gold Coast and Ipswich regions.
  13. Participate in the drop-in centres, along with networking and community awareness raising activities, as well as participate in on-call Emergency Phone Rosters as directed by the relevant Team Leader, and any other relevant duties.

Please peruse the position description for full details about the role.

What we need from you: 

  1. Passion and commitment to providing high quality settlement support to newly arrived humanitarian entrants, with a focus on fostering independence of settlement life skills.
  2. Well-developed understanding of settlement issues relevant to refugee and humanitarian entrants.
  3. Significant Case Management experience and proven psychosocial assessment skills, with the ability to design and implement culturally appropriate case coordination plans to enhance the settlement of refugees and humanitarian entrants.
  4. Well-developed skills in building purposeful relationships with clients to support them to achieve their settlement goals and minimize re-traumatization throughout the settlement process.
  5. Demonstrated ability to work effectively and sensitively across cultures to assist clients in the various aspects of the settlement process within a team environment, as well as with housing providers and relevant government/community agencies and other external service providers.
  6. Demonstrated understanding of the role of client advocacy when working within a social justice framework; Resilience and tenacity to work in a fast-paced work environment;
  7. Demonstrated ability to work collaboratively and positively in a diverse team environment.
  8. Ability to provide support, supervision and feedback to Bicultural Workers and Volunteers in the delivery of settlement support.
  9. High level oral and written communications skills, including the ability to write case plans, complete reports and any other professional documents within strict timeframes.
  10. Advanced computer literacy and knowledge of MS Office applications.
  11. Possession of tertiary qualifications in the field of Social Work, Occupational Therapy, Psychology or Human Services. Other relevant qualifications (including overseas qualifications) or experience may be recognised. 
  12. Valid Queensland Driver’s License.
  13. Possession of, or willingness and eligibility to obtain a Blue Card (Working with Children Suitability Card in accordance with the Commission for Children and Young People and Child Guardian Act 2000).
  14. National Police Clearance Check.
  15. Knowledge of the Humanitarian Settlement Framework and challenges, strengths and policy issues within the context of asylum seekers and refugees.
  16. Knowledge of the Settlement Council of Australia’s (SCoA) National Settlement Services Outcomes Standards.

Please peruse the position description for full details about the role.

Ready for your next challenge?

Please send your application to [email protected] [link removed] no later than 5pm on Tuesday 21 September 2021. Interviews may commence prior to the closing date. 

Your application must contain:

-        a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

-       a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, please contact Poppy Browne, Program Manager – Case Management HSP on 0434 363 569.

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


Multicultural Australia exists to create a welcoming, inclusive, and economically stronger community. This is an agenda shared with many others. Our part is to ensure that new Queenslanders are included, skilled and thriving. We are passionate about promoting positive conversations about inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students and people seeking asylum in Queensland, while advancing a diverse, inclusive and multicultural community.

About ASRA
This Multicultural Australia position will work with the ASRA Consortium delivering support services to people seeking asylum in Queensland. ASRA Consortium organisations are:
- Community: ASRA program management and coordination.
- Australian Red Cross: Case coordination and distribution of emergency relief.
- Refugee and Immigration Legal Service (RAILS): Legal support coordination.
- Multicultural Australia: employment support and hub coordination.
- QPASTT: Mental health support.
- World Wellness Group: Health advocacy, nurse case management and some GP sessions.
- Indooroopilly Uniting Church (IUC) Hub providing a range of volunteer support services related to people’s visa journeys.
Note: The Indooroopilly Hub will be managed through IUC and will not be a direct responsibility of this role. We are committed to the promotion of a positive, compassionate, kind and informed organisational.

What you can expect from this role:

  1. Responsible for the running of weekly hubs in the Logan and Brisbane area and a monthly hub in Gatton.
  2. Work to help source and secure another Brisbane weekly hub location for the ASRA program as it is currently not set-up, a venue that is conducive to client needs and the specialist services operating from the hub; NOTE: the role will not include coordination of the Indooroopilly hub.
  3. Liaise with owners/managers of hub venues, negotiating the needs of ASRA support services and the venue requirements.
  4. Coordinate and liaise with ASRA support services visiting the hubs ensuring they have appropriate space at hubs acknowledging that some services require private spaces.
  5. Attend the weekly outreach hubs and provide welcome to visiting clients and visiting services.
  6. Provide triage to clients as they enter the hub and direct them to the services they require.
  7. Record data of hub attendees using the ASRA shared data base.
  8. Recruit, train and supervise volunteers that will attend each hub to assist with duties such as; triage, form-filling, hospitality, set up etc.
  9. Work collaboratively with the IUC Hub Coordinator using the IUC Hub as the blueprint for other hubs.
  10. Operate as part of a collaborative ASRA team and attend ASRA operational meetings as required.
  11. Provide quarterly reporting data to Senior Manager in line with ASRA subcontract requirements.
  12. Other appropriate duties as requested by Line Manager.

Please peruse the position description for full details about the role.

What we need from you:

  1. Well-developed understanding of settlement issues relevant to asylum seeker, refugee and humanitarian applicants and entrants.
  2. Strong skills in building and maintaining positive stakeholder relationships to achieve positive outcomes with a key focus on working collaboratively with the ASRA consortium.
  3. A commitment to providing high quality support to people from an asylum
    seeker/refugee/humanitarian background.
  4. Skills in psychosocial assessments and in delivering culturally aware services.
  5. Ability to work independently and with initiative while maintaining communication with line manager and across the stakeholders within the ASRA Consortium.
  6. Ability to problem solve, negotiate and improvise in a demanding environment, and in managing this within a part-time role.
  7. Excellent verbal and written communications skills.
  8. Skills to collect and provide data and reports required under ASRA.
  9. Demonstrated proficiency using Microsoft Excel, Outlook, Word and database management systems.
  10. Demonstrated ability to manage multiple tasks and prioritise time and resources to meet deadlines. Participate in the emergency on-call roster which involves responding to calls to the MA 24-hour emergency mobile phone periodically (only if role is extended past certain period and as role is part-time this will only be occasional).
  11. Possession of tertiary qualifications in the field of Social Work, Occupational Therapy, Psychology or Human Services.
  12. Other relevant qualifications (including overseas qualifications) or experience may be recognised.
  13. Valid Queensland Driver’s License.
  14. Possession of, or willingness and eligibility to obtain a Blue Card (Working with Children Suitability Card in accordance with the Commission for Children and Young People and Child Guardian Act 2000).
  15. National Police Clearance Check.

Please peruse the position description for full details about the role.

Ready for your next challenge?

Please send your application to [email protected] [link removed] no later than 5pm on Monday 20 September 2021. Interviews may commence prior to the closing date. 

Your application must contain:

-        a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

-       a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, please contact Keirnan FitzPatrick, Senior Manager on 0421 634 127

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


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Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.

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Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.