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About Multicultural Australia   

It’s who we are...

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs.

Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society.

Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland.

Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centred and compassionate ways.

We are also playing our part in influencing the multicultural landscape across Australia.

We work with individuals, communities, business and government to help build a more welcoming Queensland through advocacy, cultural training, community events, employment, youth programs, sports and arts inclusion programs to advance a diverse, inclusive and multicultural community.

We have worked hard to advance multicultural Australia and build communities where everyone belongs. Developing inclusive and prosperous communities, changing the conversation and keeping fit for the future are the strategic pillars that highlight why we exist. They underpin what we do—our services, partnerships and business. Ethical leadership and deep collaboration with community is at the heart of how we work—our culture and practice.

About the role:

Multicultural Australia is currently offering an opportunity for a Case Manager to work as part of our Client Services department. The role is Full time Fixed term until February 2024 with possibility to extend, based in Brisbane. 

The SETS program aims to equip and empower humanitarian entrants, other eligible migrants and their communities to address their settlement needs, in order to improve social participation, economic well-being, independence, personal well-being and community connectedness. 

This role is a Maternity Cover with possibility to extend

Responsibility:

Among other duties, the successful candidate will:

  • Build capacity and provide education to clients to achieve their needs and goals, as well as connect them with meaningful social connections that support their settlement journey.
  • Complete comprehensive needs assessments with individual clients and families and development of case management plans which focus on addressing individual needs and goals.
  • Provide culturally competent case management including the use of interpreters, work with Bicultural workers and have a good understanding of the settlement process.
  • Participate in an intake support service, responding to the identified needs and goals of the presenting client and their family, assessing, and escalating to a team leader when ongoing case management support is required, and completing the relevant case noting and reporting. 
  • Facilitate group work projects to address recurring community issues and vulnerabilities and increase the settlement life skills of people from migrant and humanitarian backgrounds.
  • Maintain effective collaborative working relationships with internal and external stakeholders that may include attending network meetings and organisational representation.
  • Deliver client focused advocacy and liaise with community and government agencies to establish pathways for appropriate service options for clients. 
  • Maintain comprehensive and timely reporting through Multicultural Australia’s case management system, CS Net; and the Australian Government’s Department Data Exchange system (i.e., DEX).
  • Conduct and record pre and post consultations/surveys with individual clients to promote results-based accountability in the SETS program. 
  • Deliver services in line with Multicultural Australia’s SETS policies and procedures that promote person-centred approach, building of independence and provide effective referral pathways and coordination of services to achieve better settlement outcomes for clients. 
  • Participate in the emergency on-call roster which involves responding to calls to the Multicultural Australia on call phone after hours. 
  • Participate in networking and community awareness raising activities, and other relevant duties as directed by a line manager;

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

  1. Possession of tertiary qualifications in Social Work, Psychology Behavioural Sciences, Occupational Therapy, Human Services, or related discipline;
  2. Experience working with youth or young peop will be highly regarded.
  3. Proven psychosocial assessment and case management skills and the ability to design and implement culturally appropriate case coordination plans to enhance the settlement process within a team environment, as well as with housing providers and relevant government/community agencies and other external service providers;
  4. Experience as a Case Manager supporting newly arrived humanitarian entrants;
  5. Demonstrated knowledge and experience of casework frameworks in a multicultural context;
  6. Demonstrated ability to work collaboratively in a team environment and availability to occasionally work outside normal business hours and across Multicultural Australia office locations as needed;
  7. High level oral and written communications skills, including the ability to write case plans, complete reports and any other necessary documents within strict timeframes, including excellent computer proficiency, time management and organisational skills;

Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card. 

Please peruse the position description on our website for full details about the role: https://www.multiculturalaustralia.org.au/current_vacancies 

For any queries, please contact Keirnan FitzPatrick – Senior Manager – [email protected] 

How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 11/09/23. We encouraged you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect. 

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.


About Multicultural Australia   

It’s who we are...

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs.

Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society.

Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland.

Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centred and compassionate ways.

We are also playing our part in influencing the multicultural landscape across Australia.

We work with individuals, communities, business and government to help build a more welcoming Queensland through advocacy, cultural training, community events, employment, youth programs, sports and arts inclusion programs to advance a diverse, inclusive and multicultural community.

We have worked hard to advance multicultural Australia and build communities where everyone belongs. Developing inclusive and prosperous communities, changing the conversation and keeping fit for the future are the strategic pillars that highlight why we exist. They underpin what we do—our services, partnerships and business. Ethical leadership and deep collaboration with community is at the heart of how we work—our culture and practice.

About the role:

Multicultural Australia is currently offering an opportunity for a Case Manager to work as part of our Client Services department. The role is Full time Fixed term until June 2024 with possibility to extend, based in Brisbane. 

The Humanitarian Settlement Program (HSP) provides support through tailored and holistic case management, applying person-centred and culturally informed frameworks, with specific focus on supporting clients to achieve outcomes across English, education, employment and community engagement. We aim to promote wellbeing, independence, belonging and quality of life through delivering culturally appropriate support which nurtures aspirations, promotes independent living skills, inspires active citizenship and supports connection with family, peers and communities. Strong, positive relationships are at the core of our work. 

This role is a Maternity Cover with possibility to extend

Responsibility:

Among other duties, the successful candidate will:

  • Provide culturally competent case management and coordination to people from a diverse range of refugee and humanitarian backgrounds;
  • Complete a comprehensive psychosocial needs assessment with individual clients and families and develop a case management plan which focuses on needs and aspirations;
  • Provide emotional support to clients in a culturally sensitive way with an understanding of acculturation and the continuing impact of past torture and trauma on clients;
  • Work collaboratively with Bicultural Workers to provide direct case management with individual clients and their family members;
  • Identify mental health risk factors, completing a mental health screen and ensuring appropriate referral of clients to specialised mental health supports;
  • Provide cultural orientation and life skills development to clients and assist clients to develop meaningful social connections including links with members of their culture, origin or religious community;
  • Provide crisis intervention support when required to respond to immediate and urgent needs, escalating situations to your Line Manager where a client, agency, staff member or organization is at risk;
  • Participate in the emergency on-call roster which involves responding to calls to the Multicultural Australia’s 24 hour emergency mobile phone periodically;
  • Develop leadership skills with opportunities to provide leadership with Bicultural Workers and Volunteers in accordance with Multicultural Australia’s policies and procedures;
  • Maintain effective collaborative working relationships with key stakeholders to ensure effective planning and delivery of services to clients;
  • Deliver client focused advocacy and liaison with community and government agencies to establish pathways for appropriate service options for individual clients, and work collaboratively with government and community agencies;
  • Provide case management support outside the Toowoomba region, region when required, including, but not limited to Brisbane, Logan, Gold Coast and Ipswich regions; and
  • Participate in the drop-in centers, along with networking and community awareness raising activities, as well as participate in on-call Emergency Phone Rosters as directed by the relevant Team Leader.

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

  1. Possession of tertiary qualifications in Social Work, Psychology Behavioural Sciences, Occupational Therapy, Human Services, or related discipline;
  2. Minimum of two years work experience in human services;
  3. Demonstrated knowledge and experience of casework frameworks in a multicultural context;
  4. Demonstrated stakeholder engagement skills in relation to both intra-organisational relationships (i.e. between program areas) and inter-organisational relationships (i.e. between collaborating organisations and agencies), including the ability to negotiate for outcomes that are beneficial to clients and to organisational development;
  5. Demonstrated ability to work collaboratively in a team environment and availability to occasionally work outside normal business hours and across Multicultural Australia office locations as needed;
  6. High level oral and written communications skills, including the ability to write case plans, complete reports and any other necessary documents within strict timeframes, including excellent computer proficiency, time management and organisational skills;

Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card. 

For any queries, please contact Soraya Nabizadeh, HSP SIS Team Leader - [email protected]

How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 18/09/23. We encouraged you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect. 

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.


About Multicultural Australia   

It’s who we are...

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs.

Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society.

Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland.

Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centred and compassionate ways.

We are also playing our part in influencing the multicultural landscape across Australia.

We work with individuals, communities, business and government to help build a more welcoming Queensland through advocacy, cultural training, community events, employment, youth programs, sports and arts inclusion programs to advance a diverse, inclusive and multicultural community.

We have worked hard to advance multicultural Australia and build communities where everyone belongs. Developing inclusive and prosperous communities, changing the conversation and keeping fit for the future are the strategic pillars that highlight why we exist. They underpin what we do—our services, partnerships and business. Ethical leadership and deep collaboration with community is at the heart of how we work—our culture and practice.

About the role:

Multicultural Australia is currently offering an opportunity for a Case Manager to work as part of our Client Services department to deliver Humanitarian Settlement Program. The role is Full time Maximum term until November 2024 with possibility to extend, based in Toowoomba. 

The Humanitarian Settlement Program (HSP) provides support through tailored and holistic case management, applying person-centred and culturally informed frameworks, with specific focus on supporting clients to achieve outcomes across English, education, employment and community engagement. We aim to promote wellbeing, independence, belonging and quality of life through delivering culturally appropriate support which nurtures aspirations, promotes independent living skills, inspires active citizenship and supports connection with family, peers and communities. Strong, positive relationships are at the core of our work. 

Primary Responsibility:

Among other duties, the successful candidate will:

  • Provide culturally competent case management and coordination to people from a diverse range of refugee and humanitarian backgrounds;
  • Complete a comprehensive psychosocial needs assessment with individual clients and families and develop a case management plan which focuses on needs and aspirations;
  • Provide emotional support to clients in a culturally sensitive way with an understanding of acculturation and the continuing impact of past torture and trauma on clients;
  • Work collaboratively with Bicultural Workers to provide direct case management with individual clients and their family members;
  • Identify mental health risk factors, completing a mental health screen and ensuring appropriate referral of clients to specialised mental health supports;
  • Provide cultural orientation and life skills development to clients and assist clients to develop meaningful social connections including links with members of their culture, origin or religious community;
  • Provide crisis intervention support when required to respond to immediate and urgent needs, escalating situations to your Line Manager where a client, agency, staff member or organization is at risk;
  • Participate in the emergency on-call roster which involves responding to calls to the Multicultural Australia’s 24 hour emergency mobile phone periodically;
  • Develop leadership skills with opportunities to provide leadership with Bicultural Workers and Volunteers in accordance with Multicultural Australia’s policies and procedures;
  • Maintain effective collaborative working relationships with key stakeholders to ensure effective planning and delivery of services to clients;
  • Deliver client focused advocacy and liaison with community and government agencies to establish pathways for appropriate service options for individual clients, and work collaboratively with government and community agencies;
  • Provide case management support outside the Toowoomba region, region when required, including, but not limited to Brisbane, Logan, Gold Coast and Ipswich regions; and
  • Participate in the drop-in centers, along with networking and community awareness raising activities, as well as participate in on-call Emergency Phone Rosters as directed by the relevant Team Leader.

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

  1. Possession of tertiary qualifications in Social Work, Psychology Behavioural Sciences, Occupational Therapy, Human Services, or related discipline;
  2. Minimum of two years work experience in human services;
  3. Demonstrated knowledge and experience of casework frameworks in a multicultural context;
  4. Demonstrated stakeholder engagement skills in relation to both intra-organisational relationships (i.e. between program areas) and inter-organisational relationships (i.e. between collaborating organisations and agencies), including the ability to negotiate for outcomes that are beneficial to clients and to organisational development;
  5. Demonstrated ability to work collaboratively in a team environment and availability to occasionally work outside normal business hours and across Multicultural Australia office locations as needed;
  6. High level oral and written communications skills, including the ability to write case plans, complete reports and any other necessary documents within strict timeframes, including excellent computer proficiency, time management and organisational skills;

Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card. 

For any queries, please contact Judith Malandu, HSP Team Leader - [email protected]

How do I apply?

If your next move aligns with this position, please apply directly using the APPLY!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 08/10/23. We encourage you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect. 

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.


About us

It’s who we are...

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs.

Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society.

Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland.

Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centred and compassionate ways.

We are also playing our part in influencing the multicultural landscape across Australia.

We work with individuals, communities, business and government to help build a more welcoming Queensland through advocacy, cultural training, community events, employment, youth programs, sports and arts inclusion programs to advance a diverse, inclusive and multicultural community.

We have worked hard to advance multicultural Australia and build communities where everyone belongs. Developing inclusive and prosperous communities, changing the conversation and keeping fit for the future are the strategic pillars that highlight why we exist. They underpin what we do—our services, partnerships and business. Ethical leadership and deep collaboration with community is at the heart of how we work—our culture and practice.

About the role:

Multicultural Australia is currently offering an opportunity for Cultural Support Workers to work as part of our Community Development & Engagement team. The roles are casual and based in Brisbane or Toowoomba. CSWs assist with delivering culturally appropriate and responsive support (e.g., advice, language, capacity building, etc.) alongside Multicultural Australia staff and our clients, to achieve outcomes. CSWs are employed as advisors with lived experience, to participate in group consultations together with other CSWs to support Multicultural Australia and other service providers to design and deliver programs that meet the needs and interests of our diverse cultural, ethnic and faith-based clients and communities.

 Among other duties, the successful candidate will: 

Client Services responsibilities

  • Assist clients to link to essential services and with other people from their culture of origin and build other meaningful social connections; 
  • Deliver orientation activities including local area, household safety and public transport orientation; 
  • Assist with emergency and crisis intervention upon direction of a Case Manager on occasion;

Client Voice responsibilities

  • Provide advice to Multicultural Australia staff and teams about the needs, priorities and experiences of communities, based on the CSW’s own lived experience and that of their community members;
  • Review and provide feedback about services and programs designed by Multicultural Australia to ensure support is accessible, culturally appropriate, and informed by lived experience;
  • Provide advice, based on lived experience, to external organizations that offer services to diverse communities;

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

  • Proficient language skills (reading, writing and speaking), in both English and an additional languages of either:
    • Somali (and/or Somali cultural background)
    • Shilluk
    • Susu 
    • Swahili 
    • Chin Teddim
    • Kerreni (Karen cultural background)
    • Karen S’gaw (Karen cultural background)
    • Kurdish Kurmanji
    • Kinyarwanda 
  • Valid Queensland Driver’s License;
  • Demonstrated ability to represent Multicultural Australia in a professional manner in a variety of contexts;
  • Sound and accurate knowledge and understanding of Australian culture and systems which are relevant to client settlement, along with the ability to explain information about important life skills so that clients are able to independently establish their lives in Australia;
  • Demonstrated commitment to working with all members of the community, irrespective of cultural and religious affiliations and a commitment to social justice and human rights;
  • Excellent records management and general administration experience, along with proficiency in MS Office and advanced computer literacy;

Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card. It is a condition of employment with Multicultural Australia to fulfil all our current and future COVID-19 vaccination requirements. 

Please peruse the position description on our website for full details about the role: https://www.multiculturalaustralia.org.au/current_vacancies 

How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. Please indicate which location you are applying for in your cover letter.

Please submit your application no later than COB 4 September 2023. Depending on the volume of applications received we may not be able to respond to all.  However, all applications submitted will be thoroughly reviewed to assess suitability for the position. Please note interviews may be held prior to the closing date.

For any queries, please contact Janet Mhindurwa – Cultural & Volunteering Services Manager – [email protected] or Anaik Doyle - CVS Recruitment Officer - [email protected]


About Multicultural Australia   

Multicultural Australia is a leading Queensland multicultural organisation, providing settlement services for migrants, refugees and people seeking asylum. We aim to grow multicultural values across our State and to empower newly arrived Queenslanders from diverse cultural and language backgrounds through advocacy, community development and a range of client services.

WHO WE ARE

Why do we exist?

Our purpose

Multicultural Australia exists to create a welcoming, inclusive, and economically stronger community.  This is an agenda shared with many others. Our part is to ensure that everyone is included, skilled and thriving.  We are passionate about promoting positive conversations about inclusion. 

Our Vision

A trusted Queensland not-for-profit, creating welcome and inclusion for new arrivals.  Exceeding stakeholder expectations by delivering exceptional services, working with others to solve big issues and driving innovative projects that make a real difference.  

Our Values

We are fiercely committed to human rights and demonstrating our values in our daily work.  We show up for one another, we are faithful to our client’s aspirations and we solve problems by finding the Third Way.  We are ethical and strive for impact. We pride ourselves on being an organisation with the grit needed to effect real change.

About the role:

Multicultural Australia is currently offering an opportunity for a Community Development Worker to work as part of our Community Development team. The role is Part time Fixed term until 30 June 2024 with opportunity for extension, based in Brisbane. 

The Community Development Worker works actively in the community with new and existing refugee communities to assist in creating networks and support groups within the community. The Community Development Worker has strong relationships across a culturally diverse range of clients and works to support the Team Leader in the planning and evaluation of the Community Development initiatives. 

PRIMARY RESPONSIBILITIES

  • Engage in community development work with new and emerging refugee communities.  This includes regular engagement with community leaders and community members to identify specific needs and aspirations and develop realistic and achievable strategies to address these.
  • Establish and maintain positive, collaborative, respectful and productive working relationships with new and emerging communities and existing refugee communities. 
  • Actively provide support for the development of community structures required to assist communities to achieve their goals, including assistance with the formation of community groups and networks
  • Actively provide support to refugee communities for needs assessment, planning, and project development processes.
  • Participate in planning, monitoring and evaluation in relation to the work of the community engagement team and our overall framework.
  • Build productive working relationships with individuals and teams within Multicultural Australia to inform planning and ensure the effective targeting of Multicultural Australia’s collective/community development work.
  • Build productive working relationships with a range of community sector, faith based, and service organisations.
  • And all other duties associated with the position as instructed by the Community Development Team Leader. 

REQUIRED QUALIFICATIONS, CAPABILITY, AND EXPERIENCE

Qualifications, licenses and probity

  1. Possession of a tertiary qualification in Community Development, Cultural Community Development, Human Services or related discipline;
  2. Valid Queensland Driver’s License.

Essential Skills / Experience 

  1. Proven experience working effectively and respectfully with cultural community associations, leaders, community members;
  2. Strongly evidenced understanding and skills in Community Development methodologies;
  3. Proven experience co-designing and delivering developmental actions with communities;
  4. Well-developed oral and written communication skills with all project stakeholders;
  5. Problem solving skills – capacity to identify problems and propose solutions;
  6. Knowledge of Microsoft Office applications.

Desirable Skills / Experience

  1. Experience in a similar role in the not-for-profit sector will be highly regarded;
  2. Project management experience; 
  3. Familiarity with evaluation and outcomes frameworks;
  4. Consultation and facilitation skills.

Successful candidate will be required to have a valid driver’s license, police check and apply for a Working with Children Blue Card. 

Please peruse the position description on our website for full details about the role: https://www.multiculturalaustralia.org.au/current_vacancies 

How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! 

 You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 02/10/2023. We encouraged you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect. 

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.


Multiculturalism Australia

It’s who we are...

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs.

Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society.

Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland.

Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centred and compassionate ways.

We are also playing our part in influencing the multicultural landscape across Australia.

We work with individuals, communities, business and government to help build a more welcoming Queensland through advocacy, cultural training, community events, employment, youth programs, sports and arts inclusion programs to advance a diverse, inclusive and multicultural community.

We have worked hard to advance multicultural Australia and build communities where everyone belongs. Developing inclusive and prosperous communities, changing the conversation and keeping fit for the future are the strategic pillars that highlight why we exist. They underpin what we do—our services, partnerships and business. Ethical leadership and deep collaboration with community is at the heart of how we work—our culture and practice.

About the role:

Multicultural Australia is currently offering an opportunity for a ParentsNext Officer to work as part of our Community Development and Engagement team. The role is full-time, fixed term, ending 30/06/2024 and is based in Townsville.

The Parents Next Officer works to support the Parents Next Advisor in the regional offices providing on the ground support to clients to improve their capabilities in key areas including education, training and employment. A Parents Next Officer works with a diverse group of clients and must be understanding and accommodating to all cultural differences within the community.  Among other duties, the successful candidate will:

  • Support a diverse group of ParentsNext clients to understand their experiences, interests and aspirations.
  • Create individual development plans that identify specific activities, milestones and support needed to build the individual’s capacity to move into education, training or employment.
  • Actively promote inclusive and meaningful activities for clients with multiple barriers to employment to effectively create opportunities to maximise social inclusion.
  • Identify specific education, training and employment opportunities that align to individual aspirations and interests.
  • Ensure work is conducted in accordance with policies and procedures to ensure client privacy, business confidentiality and records are maintained appropriately.
  • Actively promote inclusive and meaningful activities for clients with multiple barriers to employment to effectively create opportunities to maximise social inclusion.

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

  • Demonstrated experience and a strong understanding of the challenge’s parents face in participating in education, training or employment and the ability to assist clients to achieve outcomes in these areas.
  • Excellent interpersonal skills with the ability to work supportively and collaboratively within a small team.
  • Outstanding cross-cultural communication skills and demonstrated capacity to work with a diverse participant base including people from a culturally and Linguistically Diverse or Indigenous background.
  • Experience in a similar role in the not-for-profit sector will be highly regarded;
  • Experience is in developing, delivering and facilitating individual and group training sessions for participants.

 

Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card. It is a condition of employment with Multicultural Australia to fulfil all our current and future COVID-19 vaccination requirements.

How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 27/07/23. Depending on the volume of applications received we may not be able to respond to all.  However, all applications submitted will be thoroughly reviewed to assess suitability for the position. Please note interviews may be held prior to the closing date.

For any queries, please contact Jill Armstrong – Regional Manager - [email protected]

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect.

 

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.


Multicultural Australia exists to create a welcoming, inclusive, and economically stronger community. This is an agenda shared with many others. Our part is to ensure that new Queenslanders are included, skilled and thriving. We are passionate about promoting positive conversations about inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students and people seeking asylum in Queensland, while advancing a diverse, inclusive and multicultural community.

The role of the Reception / Administration Officer within the Toowoomba office is to be the first point of contact for all clients who phone or visit the Toowoomba Multicultural Centre  as well as providing administrative support to the Multicultural Australia team.

NOTE:- This role is Fixed Term Role Ending 31 January 2024

What you can expect from this role:

  • Support administrative activities required during a client Intake service, and gather information for reporting purposes, maintaining confidentiality of client information and engaging in a respectful, culturally sensitive and professional manner
  • Follow precise instruction of the Case Manager when navigating intra and extranet systems and to assist with client work, form filling, timesheet entry, reporting, case noting, completing incident reports and referrals
  • Communicating processes and progress of administrative tasks to the Case Manager and Team Leader
  • Assist the Case Manager with case notes and data entry into Multicultural Australia’s internal client management systems (CSNet) as well as Government data management systems (DEX system), ensuring information is accurate and up to date
  • Utilise Microsoft suit to optimise procedures, including interpreting, navigating and updating excel spreadsheets for the purpose of ensuring reporting requirements are met
  • Provide quality administrative support to Multicultural Australia’s team members and teams
  • Organise, summarise and interpret event and resource content, and utilise the MailChimp program to create and manage a client newsletter
  • Attend professional development training pertaining to the role, and in keeping with organisational values
  • Book Cultural Support Workers (CSW), office spaces and equipment through internal booking systems.

What we need from you:

  1. Experience in an administration role, customer service role or similar role
  2. Previous experience contributing to reports based on complex, client data management systems
  3. Good written and verbal cross cultural communication skills with ability to communicate with supervisors, co-workers and external parties in a professional manner
  4. Ability to develop constructive and cooperative working relationships with others, and maintain them over time
  5. Ability to manage time effectively, with a mature attitude to working to deadlines with competing priorities
  6. Demonstrated experience working with databases or information management systems with good level accuracy and attention to detail
  7. Good computer literacy, particularly in relation to use of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) and databases
  8. Skills in contributing to reports with the ability to retrieve and present data that is fit for specific reporting requirements
  9. Working knowledge of information management systems and reporting protocols
  10. Valid Queensland Driver’s License
  11. Possession of a current, paid Working with Children’s Blue Card in accordance with the Commission for Children and Young People and Child Guardian Act 2000, and
  12. National Police Clearance Check.

Desirable Skills / Experience

  1. Experience in a similar role in the not-for-profit sector will be highly regarded

How do I Apply?

Applications addressing the above criteria should click on “Apply” and submit a covering letter along with your resume. We encourage you to submit your application by COB 21st August, in the interest of responding quickly we might interview and appoint suitable candidates ahead of the closing date.

Candidates who are shortlisted will be contacted for an interview. Successful candidate/s will be required to have professional reference checks, valid driver’s licence, police check and apply for a Working with Children Blue Card. It is a condition of employment with Multicultural Australia to fulfil all our current and future COVID-19 vaccination requirements.

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


About Multicultural Australia   

It’s who we are...

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs.

Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society.

Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland.

Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centred and compassionate ways.

We are also playing our part in influencing the multicultural landscape across Australia.

We work with individuals, communities, business and government to help build a more welcoming Queensland through advocacy, cultural training, community events, employment, youth programs, sports and arts inclusion programs to advance a diverse, inclusive and multicultural community.

We have worked hard to advance multicultural Australia and build communities where everyone belongs. Developing inclusive and prosperous communities, changing the conversation and keeping fit for the future are the strategic pillars that highlight why we exist. They underpin what we do—our services, partnerships and business. Ethical leadership and deep collaboration with community is at the heart of how we work—our culture and practice.

About the role:

Multicultural Australia is currently offering an opportunity for a Project Coordinator to work as part of our Employment team. The role is (0.6FTE) part-time, maximum term till 31th August 2024 and based in Brisbane with travel to greater Brisbane and Logan area as required..

The purpose of the Project Coordinator role is to coordinate and support the Enabling an Inclusive Aged Care Workforce project and deliver related outcomes, supporting the Health and Community Services Sector to attract, develop and retain skilled staff. Among other duties, the successful candidate will: 

  • Coordinate the delivery of the Enabling an Inclusive Aged Care Workforce project and in particular:
    1. Facilitate consultation and co-design with multicultural communities and stakeholders
    2.  Screening and shortlisting of candidates for the project
    3. Support delivery of workshops and training sessions
    4. Coordinate a mentoring type program incorporated in the project
    5. Facilitate reflections and learnings of the program
    6. Support networking sessions
  • Coordinate the creation and ongoing engagement of a Project Reference Group to inform the project. 
  • Facilitate CALD community participation and engagement with the project 
  • Coordinate consultation and roundtable discussions with diverse communities and aged care industry;
  • Facilitate co-design of cultural awareness training packages in collaboration with Training team
  • Coordinate referral, intake, assessment, screening and shortlisting processes for candidates that will participate in the project ; 
  • Meet and achieve organisational KPIs and work plans with the essential focus on a Results Based Accountability framework; 
  • Undertake written work including preparation of reports for the project, 
  • Manage and educate stakeholders (internal, external and partnership relationships) and coordinate networking events
  • The role will require travel and ability to work across different MA office locations: Brisbane, Ipswich and Logan Councils
  • Work across a consortium of organisations to support outcomes for clients; 
  • Apply skills and knowledge to identify where cross functional relationships (both internal and external) can be leveraged to provide broad client services 
  • Actively contribute to the continuous improvement of Employment team services and process, to deliver customer service effectively, efficiently and professionally; 
  • Actively promote inclusive and meaningful activities for clients with multiple barriers to employment to effectively create opportunities to maximise social inclusion; 
  • Assist in coordinating work placements including employer engagement, organisational profiling in order to match client needs, recruitment, placement support and post placement support; 
  • Deliver client focused advocacy with community and government agencies 
  • Establish referral pathways for appropriate service options for clients In addition to the duties listed above all Multicultural Australia staff are expected to:
  • Carry out general administrative functions related to their role and to the effective and efficient functioning of Multicultural Australia as a whole. 

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

  1. Possession of a tertiary qualification in Business/Management, Human Resources, Training, Community Services, Social Work or related discipline;
  2. Demonstrated ability in project management
  3. Demonstrated experience in providing results-driven employment support to jobseekers, especially the ones with multiple barriers to employment 
  4. Proven ability to develop and lead both in-person and technology-based employment support programs and group activities;
  5. Outstanding cross-cultural communication skills and a comprehensive understanding and knowledge of issues in relation to the settlement and Australian employment experience of refugees and migrants; 
  6. Demonstrated ability to work creatively and strategically through utilising high level stakeholder negotiation skills (internal and external) in seeking opportunities for clients and the organisation; 

Successful candidate will be required to have a valid driver’s license, police check and apply for a Working with Children Blue Card. 

Please peruse the position description on our website for full details about the role: https://www.multiculturalaustralia.org.au/current_vacancies 

How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 04.09.2023. Depending on the volume of applications received we may not be able to respond to all.  However, all applications submitted will be thoroughly reviewed to assess suitability for the position. Please note interviews may be held prior to the closing date.

We encouraged you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect. 

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.


About Multicultural Australia   

It’s who we are...

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs.

Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society.

Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland.

Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centred and compassionate ways.

We are also playing our part in influencing the multicultural landscape across Australia.

We work with individuals, communities, business and government to help build a more welcoming Queensland through advocacy, cultural training, community events, employment, youth programs, sports and arts inclusion programs to advance a diverse, inclusive and multicultural community.

We have worked hard to advance multicultural Australia and build communities where everyone belongs. Developing inclusive and prosperous communities, changing the conversation and keeping fit for the future are the strategic pillars that highlight why we exist. They underpin what we do—our services, partnerships and business. Ethical leadership and deep collaboration with community is at the heart of how we work—our culture and practice.

About the role:

Multicultural Australia is currently offering an opportunity for a Case Manager to work as part of our Client Services department. The role is Maximum-term part-time at 3.5 days per week (possibility of Full-Time), 12 months based in Toowoomba.

The SETS program aims to equip and empower humanitarian entrants, other eligible migrants and their communities to address their settlement needs, in order to improve social participation, economic well-being, independence, personal well-being and community connectedness. 

Responsibility:

Among other duties, the successful candidate will:

  • Build capacity and provide education to clients to achieve their needs and goals, as well as connect them with meaningful social connections that support their settlement journey.
  • Complete comprehensive needs assessments with individual clients and families and development of case management plans which focus on addressing individual needs and goals.
  • Provide culturally competent case management including the use of interpreters, work with Bicultural workers and have a good understanding of the settlement process.
  • Participate in an intake support service, responding to the identified needs and goals of the presenting client and their family, assessing, and escalating to a team leader when ongoing case management support is required, and completing the relevant case noting and reporting. 
  • Facilitate group work projects to address recurring community issues and vulnerabilities and increase the settlement life skills of people from migrant and humanitarian backgrounds.
  • Maintain effective collaborative working relationships with internal and external stakeholders that may include attending network meetings and organisational representation.
  • Deliver client focused advocacy and liaise with community and government agencies to establish pathways for appropriate service options for clients. 
  • Maintain comprehensive and timely reporting through Multicultural Australia’s case management system, CS Net; and the Australian Government’s Department Data Exchange system (i.e., DEX).
  • Conduct and record pre and post consultations/surveys with individual clients to promote results-based accountability in the SETS program. 
  • Deliver services in line with Multicultural Australia’s SETS policies and procedures that promote person-centred approach, building of independence and provide effective referral pathways and coordination of services to achieve better settlement outcomes for clients. 
  • Participate in the emergency on-call roster which involves responding to calls to the Multicultural Australia on call phone after hours. 
  • Participate in networking and community awareness raising activities, and other relevant duties as directed by a line manager;

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

  1. Possession of tertiary qualifications in Social Work, Psychology Behavioural Sciences, Occupational Therapy, Human Services, or related discipline;
  2. Proven psychosocial assessment and case management skills and the ability to design and implement culturally appropriate case coordination plans to enhance the settlement process within a team environment, as well as with housing providers and relevant government/community agencies and other external service providers;
  3. Experience as a Case Manager supporting newly arrived humanitarian entrants;
  4. Demonstrated knowledge and experience of casework frameworks in a multicultural context;
  5. Demonstrated ability to work collaboratively in a team environment and availability to occasionally work outside normal business hours and across Multicultural Australia office locations as needed;
  6. High level oral and written communications skills, including the ability to write case plans, complete reports and any other necessary documents within strict timeframes, including excellent computer proficiency, time management and organisational skills;

Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card. 

Please peruse the position description on our website for full details about the role: https://www.multiculturalaustralia.org.au/current_vacancies 

For any queries, please contact Keirnan FitzPatrick – Senior Manager – [email protected] 

How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 11/09/23. We encouraged you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect. 

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.


About Multicultural Australia   

It’s who we are...

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs.

Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society.

Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland.

Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centred and compassionate ways.

We are also playing our part in influencing the multicultural landscape across Australia.

We work with individuals, communities, business and government to help build a more welcoming Queensland through advocacy, cultural training, community events, employment, youth programs, sports and arts inclusion programs to advance a diverse, inclusive and multicultural community.

We have worked hard to advance multicultural Australia and build communities where everyone belongs. Developing inclusive and prosperous communities, changing the conversation and keeping fit for the future are the strategic pillars that highlight why we exist. They underpin what we do—our services, partnerships and business. Ethical leadership and deep collaboration with community is at the heart of how we work—our culture and practice.

About the role:

Multicultural Australia is currently offering an opportunity for Cultural Support Workers to work as part of our Community Development & Engagement team. The roles are casual and based in Toowoomba. CSWs assist with delivering culturally appropriate and responsive support (e.g., advice, language, capacity building, etc.) alongside Multicultural Australia staff and our clients, to achieve outcomes. CSWs are employed as advisors with lived experience, to participate in group consultations together with other CSWs to support Multicultural Australia and other service providers to design and deliver programs that meet the needs and interests of our diverse cultural, ethnic and faith-based clients and communities.

 Among other duties, the successful candidate will: 

Client Services responsibilities

  • Assist clients to link to essential services and with other people from their culture of origin and build other meaningful social connections; 
  • Deliver orientation activities including local area, household safety and public transport orientation; 
  • Assist with emergency and crisis intervention upon direction of a Case Manager on occasion;

Client Voice responsibilities

  • Provide advice to Multicultural Australia staff and teams about the needs, priorities and experiences of communities, based on the CSW’s own lived experience and that of their community members;
  • Review and provide feedback about services and programs designed by Multicultural Australia to ensure support is accessible, culturally appropriate, and informed by lived experience;
  • Provide advice, based on lived experience, to external organizations that offer services to diverse communities;

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

  • Proficient language skills (reading, writing and speaking), in both English and an additional languages of either:
    • Swahili  
    • Kinyarwanda 
    • Kurdish Kurmanji
  • Valid Queensland Driver’s License;
  • Demonstrated ability to represent Multicultural Australia in a professional manner in a variety of contexts;
  • Sound and accurate knowledge and understanding of Australian culture and systems which are relevant to client settlement, along with the ability to explain information about important life skills so that clients are able to independently establish their lives in Australia;
  • Demonstrated commitment to working with all members of the community, irrespective of cultural and religious affiliations and a commitment to social justice and human rights;
  • Excellent records management and general administration experience, along with proficiency in MS Office and advanced computer literacy;

Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card. It is a condition of employment with Multicultural Australia to fulfil all our current and future COVID-19 vaccination requirements. 

Please peruse the position description on our website for full details about the role: https://www.multiculturalaustralia.org.au/current_vacancies 

How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 14 September 2023. Depending on the volume of applications received we may not be able to respond to all.  However, all applications submitted will be thoroughly reviewed to assess suitability for the position. Please note interviews may be held prior to the closing date.

For any queries, please contact Janet Mhindurwa – Cultural & Volunteering Services Manager – [email protected] or Anaik Doyle - CVS Recruitment Officer - [email protected]


About Multicultural Australia   

It’s who we are...

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs.

Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society.

Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland.

Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centred and compassionate ways.

We are also playing our part in influencing the multicultural landscape across Australia.

We work with individuals, communities, business and government to help build a more welcoming Queensland through advocacy, cultural training, community events, employment, youth programs, sports and arts inclusion programs to advance a diverse, inclusive and multicultural community.

We have worked hard to advance multicultural Australia and build communities where everyone belongs. Developing inclusive and prosperous communities, changing the conversation and keeping fit for the future are the strategic pillars that highlight why we exist. They underpin what we do—our services, partnerships and business. Ethical leadership and deep collaboration with community is at the heart of how we work—our culture and practice.

About the role:

Multicultural Australia is currently offering an opportunity for a Employment Coordinator to work as part of our Employment team. The role is Full-time, maximum term 12 month contract and based in Brisbane.

The purpose of the Employment coordinator role is to coordinate and support the Opening Doors in Automotive Industry program and deliver related outcomes but also support the overall projects of MA Employment team. Among other duties, the successful candidate will: 

  • Develop and facilitate employment-focused training for job seekers through 1 to 1 and group sessions, face to face and using digital technology - targeting specific client needs and desired employment outcomes. 
    • Assist with Cultural Capability Training Team to deliver Training to MTAQ/industry partners as needed; 
    • Deliver the project across different locations including but not limited to: Brisbane, Toowoomba and Townsville 
    • Work closely with internal and external stakeholders to identify, define and secure employment and training for clients 
    • Deliver employer and/or Industry specific information sessions for clients to consider and engage with employment opportunities. 
  • Coordinate referral, intake, and assessment processes for new employment candidates; 
  • Meet and achieve organisational KPIs and work plans with the essential focus on a Results Based Accountability framework; 
  • Manage and educate multiple stakeholders (internal, external and partnership relationships) to maintain and grow the foundation for recruitment, training and job placements; 
  • Work across a consortium of organisations to support employment outcomes for clients; 
  • Apply skills and knowledge to identify where cross functional relationships (both internal and external) can be leveraged to provide broad client services 
  • Actively contribute to the continuous improvement of Employment team services and process, to deliver customer service effectively, efficiently and professionally; 
  • Actively promote inclusive and meaningful activities for clients with multiple barriers to employment to effectively create opportunities to maximise social inclusion; 
  • Assist in coordinating work placements including employer engagement, organisational profiling in order to match client needs, recruitment, placement support and post placement support; 
  • Ensure work is conducted in accordance with policy and procedures to ensure client privacy, business confidentiality and records are maintained appropriately. 
  • Independently deliver employment-related aspects of funded programs including monitoring service delivery, performance, reporting on key performance indicators and drafting management and Departmental reports as required; 
  • In addition to the duties listed above all Multicultural Australia staff are expected to: 
  • Respect and abide by the vision, mission and values of the organisation; 
  • Ensure that their conduct is consistent with provisions of the Multicultural Australia Code of Ethics and Conduct; 

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

• Experience in a similar role in the not-for-profit sector will be highly regarded. 
• Previous experience working with culturally diverse jobseekers, supporting them achieve their employment goals and addressing barriers to employment 
• Previous experience in providing training to different cohorts, especially around foundation skills or employability skills 
• Demonstrated experience in providing results-driven employment support to jobseekers, especially those with multiple barriers to employment 
• Proven ability to develop and lead both in-person and technology-based employment support programs and group activities; 
• Outstanding cross-cultural communication skills and a comprehensive understanding and knowledge of issues in relation to the settlement and Australian employment experience of refugees and migrants; 
• Demonstrated ability to work creatively and strategically through utilising high level stakeholder negotiation skills (internal and external) in seeking opportunities for clients and the organisation; 
• Excellent interpersonal skills with the ability to work supportively and collaboratively within a small team; 
• Experience in leading on specific projects as needed (e.g., focusing on specific client cohorts, coordinating a training program, developing internal systems, managing recruitment drives, etc.), balanced with the ability to work across all aspects of the role as needed; 
 

Successful candidate will be required to have a valid driver’s license, police check and apply for a Working with Children Blue Card. 

Please peruse the position description on our website for full details about the role: https://www.multiculturalaustralia.org.au/current_vacancies 

How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 18.09.2023. Depending on the volume of applications received we may not be able to respond to all.  However, all applications submitted will be thoroughly reviewed to assess suitability for the position. Please note interviews may be held prior to the closing date.

We encouraged you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect. 

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.


About Multicultural Australia   

It’s who we are...

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs.

Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society.

Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland.

Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centred and compassionate ways.

We are also playing our part in influencing the multicultural landscape across Australia.

We work with individuals, communities, business and government to help build a more welcoming Queensland through advocacy, cultural training, community events, employment, youth programs, sports and arts inclusion programs to advance a diverse, inclusive and multicultural community.

We have worked hard to advance multicultural Australia and build communities where everyone belongs. Developing inclusive and prosperous communities, changing the conversation and keeping fit for the future are the strategic pillars that highlight why we exist. They underpin what we do—our services, partnerships and business. Ethical leadership and deep collaboration with community is at the heart of how we work—our culture and practice.

About the role:

Multicultural Australia is currently offering an opportunity for a Cultural Training Facilitator to work as part of our Community Development team. The role is Full-time, maximum term 12 month contract and based in Brisbane.

The Cultural Training Facilitator is responsible for facilitating high quality, engaging and immersive cultural diversity training programs and workshops, and for supporting Culturability Accreditation clients to navigate through their accreditation journey. Among other duties, the successful candidate will: 

PRIMARY RESPONSIBILITIES

  • Facilitate high quality, engaging and immersive cultural training programs (online and in person) for a range of industries and adult and youth clients that broaden participants’ perceptions, attitudes and behaviours relating to diversity and inclusion;
  • Deliver high quality project, administrative, event and logistics support including communicating with clients regarding dates, times, venues and equipment, rostering facilitators, booking Multicultural Australia vehicle and organising travel arrangements for program delivery across Australia;
  • Support the creation and maintenance of high quality learning materials such as lesson plans and PowerPoints;
  • Contribute to the development a cohesive team of facilitators from diverse backgrounds and lived experience by scheduling team meetings, briefing and debriefs, distributing agendas and meeting materials and minutes, as well as contributing recommendations for the team’s ongoing professional development. This will include wellbeing check ins and referrals for support as required as topics can be distressing;
  • Contribute to the management of the Culturability Assessor workforce by maintaining credentials, monitoring training requirements, organising logistics of assessments across Australia and supporting Assessors with administrative duties such as report quality checks, timetable reviews and Standards interpretation;
  • Triage training and accreditation enquiries and respond to routine enquiries via a range of channels including direct emails and phone calls;
  • Establish and maintain effective working relationships with key stakeholders from external organisations, businesses, associations, community members as well as internal Multicultural Australia teams; 
  • Maintain accurate event attendance records, gather and consolidate participation and feedback data, as well as contributing to the writing of regular reports for partners, sponsors and other external and internal audiences;
  • Support accreditation clients through the accreditation process, including Standards interpretation and advice, support phone calls and monitoring of client progress towards accreditation;
  • Monitor internal and external KPIs, to ensure targets are being achieved to maintain reporting contractual obligations and compliance;
  • Contribute to the improvement and streamlining of cultural training’s communication, administrative, event planning and evaluation processes;
  • Participate in induction, ongoing professional development, and planning processes;
  • Actively strengthen commitment to risk management by identifying, managing, escalating and mitigating risks to the achievement of objectives.

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

• Experience in educational program and / or workshop delivery including public speaking and facilitation with small and large groups (or the potential to rapidly gain these skills), and the ability to engage a diverse range of clients especially young people from culturally and linguistically diverse backgrounds; 

  1. Possession of a tertiary qualification in relevant field such as communications, education, youth work, social work, psychology and/or theatre or similar and at least 12 months relevant experience in training and education service delivery;
  2. Knowledge of current, best practice social change, cultural competency, anti-discrimination and anti-bias practices;
  3. Experience with co-design and appreciation of the importance of including impacted people in decision making;
  4. Experience in accreditation or quality and compliance (or the potential to rapidly gain this knowledge), particularly community sector accreditation;
  5. Strong skills in building positive relationships with a variety of stakeholders to achieve positive outcomes including liaising with external and internal partners such as school staff, casual team members and volunteers; 
  6. Proven capacity in project management support including problem solving, ability to work in a fast paced environment, manage multiple tasks and prioritise time and resources to meet deadlines, and provision of high quality administrative and event support;
  7. Proven ability to develop high quality and engaging educational and communication resources such as lesson plans, PowerPoints, digital and video resources; 
     

Successful candidate will be required to have a valid driver’s license, police check and apply for a Working with Children Blue Card. 

How do I apply?

If your next move aligns with this position, please apply directly using the APPLY!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 08.10.2023. Depending on the volume of applications received we may not be able to respond to all.  However, all applications submitted will be thoroughly reviewed to assess suitability for the position. Please note interviews may be held prior to the closing date.

We encouraged you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect. 

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.


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Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.

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Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.