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Cultural awareness training

Culturability accreditation Cultural support workers

Unlock the power of Cultural Capability
in your workplace

Australia is one of the most culturally diverse countries in the world—300 ancestries, 350+ languages, 130+ religions. This rich diversity shapes the way we work, connect, and deliver services. But without the right capability, it can also lead to misunderstanding, exclusion, and missed opportunities.

Cultural capability isn’t a “nice-to-have.” It’s a business, leadership, and service essential. And while diversity is growing, discrimination and inequity remain persistent challenges across Australia. Organisations need more than awareness— they need real skills and practical strategies to engage across cultures, and enhanced confidence when working with CALD individuals and communities.  

Why choose Multicultural Australia’s Cultural Capability Training?

Multicultural Australia delivers training that is relevant, accessible and grounded in real-world practice. It’s immersive. It’s lived-experience-led. It changes mindsets and transforms practice.

Our programs combine:

Expert facilitators with powerful lived experience
Ethical storytelling and real-world case studies
Evidence-based frameworks
Practical tools your team can use immediately

The result? Training that fosters empathy, shifts behaviour, and builds genuine inclusion—not just compliance. transforms practice.

A trusted leader with 27+
years of impact

For more than two decades, Multicultural Australia has been at the forefront of multicultural engagement, settlement services, and community development. We’ve partnered with government, corporate, education, and community sectors to build cultural capability at
every level.

What sets us apart?

A workforce representing 70+ cultural backgrounds and 80+ languages
Deep expertise in policy influence, reform, and multicultural community engagement
Proven training models recognised for their impact and relevance
Our own Culturability Accreditation, giving organisations a clear roadmap toward cultural competence

We don’t just teach cultural capability—we live it every day.

Training built with you

Our programs are tailored through a co-design approach, ensuring they align directly with your organisation’s context, customers, and challenges. We integrate practical, on-the-job learning that sticks—so your team doesn’t just understand cultural capability, they apply it.

Whether you’re strengthening customer engagement, improving workforce
culture, supporting frontline teams, or building inclusiveleadership, we create training that is:

Relevant
Interactive
Impactful
Ready to implement

With a Net promoter score of 85% and 80% of participants reporting increased confidence in working with CALD clients and communities, organisations across Australia trust us to embed cultural competence deeply and sustainably.

View the Cultural Training brochure for more details on trainings we offer

View the Cultural Capability Training brochure

What our clients say

“So relevant, beneficial and valuable session to hold at the Queensland State Police Liaison Officers Conference. Wonderful presenters.”

• “The team delivered an exceptional workshop. The facilitators met with us prior to the session to ensure the workshop was tailored to achieve our desired outcomes. The [online] workshop provided participants with an increased sense of awareness and practical cross-cultural communication strategies they can implement in their personal and professional lives. The workshop was highly engaging and received positive feedback. Thank you, Multicultural Australia!”

• “I was surprised at how quickly the time went and the value that I received from attending. The presenters were fantastic, content was relevant and the feedback from my peers and my direct team was nothing but positive. I came into this session believing I had a fairly good understanding of CALD customers and how to support them. I was very pleasantly surprised to have learnt a lot today.”

“Presenters with different backgrounds and who could provide their lived experience really contextualised the content”

Strengthen your team’s cultural capability and stay ahead in Australia’s evolving, multicultural landscape –
Contact us to start your cultural capability journey.

Building cultural awareness and competence for organisational growth

Organisations that have engaged with our cultural awareness training come from all areas within corporate, government and educational sectors – in Queensland and across Australia – contributing towards a more inclusive, diverse, and welcoming corporate Australia. 

Our fee-for-service workshops have been developed to meet the unique needs of the organisations we engage with. Delivered in collaboration with each client, the workshops explore issues such as the case for diversity, tools to build cultural competence and strategies to create inclusion and equity in service provision and interactions with multicultural staff. 

We are proud of the relationships we’ve established and the influence we’ve had on the organisations that engage us for tailored training sessions. By participating in our cultural awareness training, your organisation will increase its cultural competence and pave the way for creating welcome and becoming a more inclusive workplace. 

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