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Multicultural Australia exists to create a welcoming, inclusive, and economically stronger community. This is an agenda shared with many others. Our part is to ensure that new Queenslanders are included, skilled and thriving. We are passionate about promoting positive conversations about inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students and people seeking asylum in Queensland, while advancing a diverse, inclusive and multicultural community.

Multicultural Australia is the custodian of unaccompanied humanitarian minors (UHM) residing in the Greater Brisbane and Toowoomba regions, and provides case management support for unaccompanied minors living in kinship care arrangements across Greater Brisbane, Toowoomba, and Rockhampton. Multicultural Australia’s UHM Program exists to promote wellbeing, independence, belonging and quality of life for unaccompanied humanitarian minors. We deliver culturally appropriate support to children and young people in a manner, which nurtures aspirations, promotes independent living skills, inspires active citizenship and supports connection with family, peers and communities. Strong, positive relationships are at the core of our work. These relationships, alongside a trauma-informed and child-centred framework allows for healing, growth and the development of independent living skills. The UHM Team focuses on the development of crucial life skills, self-agency and resilience to enable a successful transition to adulthood and independent living.

What you can expect from this role:

  1. Delivery of culturally competent case management support and completion of comprehensive psychosocial needs assessments with young people and development and implementation of a case management plan which focuses on needs and aspirations.
  2. Identification of mental health risk factors, ensuring appropriate referral of young people to specialized mental health supports; and provision of emotional support to young people in a culturally sensitive way with an understanding of acculturation and the continuing impact of past torture and trauma on young people.
  3. Assist young people to develop meaningful social connections including links with members of their culture or origin or religious community, through the provision of cultural orientation and life skills development.
  4. Provision of crisis intervention support when required to respond to immediate and urgent needs, following of appropriate documentation and escalation procedures as required and participation in the emergency on-call roster.
  5. Deliver client focused advocacy and liaise with community and government agencies to establish pathways for appropriate service options for individual young people and work collaboratively with stakeholders.
  6. Prepare and review case plans, record service delivery through case notes, complete reports and any other necessary documents within strict timeframes, as well as provide line management support to Residential Youth Support Workers and Volunteers as required.
  7. Contribute to the development of service planning, service delivery and service evaluation, within the frameworks established by Multicultural Australia.
  8. Provide regular supervision and support to a team of Residential Youth Support Workers to ensure high quality, consistent and culturally appropriate care is provided to Unaccompanied Minors.

Please peruse the position description for full details about the role.

What we need from you:

  1. Proven psychosocial assessment and case management skills and the ability to design and implement culturally appropriate case coordination plans to enhance the settlement process within a team environment, as well as with housing providers and relevant government/community agencies and other external service providers.
  2. Demonstrated knowledge and experience of the Unaccompanied Minors frameworks within a settlement context.
  3. An excellent understanding and knowledge of issues, current practice and policies in relation to the support of asylum seekers and refugees as well children and young people living in out of home care arrangements and living in kinship care arrangements.
  4. Demonstrated ability to work collaboratively in a team environment and availability to occasionally work outside normal business hours and across Multicultural Australia office locations as needed.
  5. High level oral and written communications skills, including the ability to write case plans, complete reports and any other necessary documents within strict timeframes, including excellent computer proficiency, time management and organisational skills.
  6. Demonstrated knowledge of client advocacy when working within a social justice framework.
  7. Demonstrated ability to work across a cross-cultural environment, including the ability to engage effectively with Cultural Support Workers and Translating and Interpreting Services.
  8. Possession of tertiary qualifications in: Social Work, Psychology behavioural sciences, Occupational Therapy, Human Services or other relevant tertiary qualification.
  9. Valid Queensland Driver’s License.
  10. Possession of, or willingness and eligibility to obtain a Blue Card (Working with Children Suitability Card in accordance with the Commission for Children and Young People and Child Guardian Act 2000).
  11. National Police Clearance Check.

Please peruse the position description for full details about the role.

Ready for your next challenge?

Please submit your application via SEEK no later than 9.00am, Tuesday 5 October 2021. Interviews may commence prior to the closing date. 

 Your application must contain:

a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

-  a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, contact Dani McAlister – Program Manager – Unaccompanied Minors Program  on 0413 961 974.

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.