Do you want to engage more effectively with people from refugee backgrounds?

This training program gives you practical skills to enhance the services you provide to people from refugee backgrounds within the welfare and services sector.

This program addresses service delivery challenges including:

• Understanding and communicating with clients from diverse refugee backgrounds
• Responding appropriately to needs specific to people from refugee backgrounds
• Helping people from refugee backgrounds regain their independence

The following group discounts are also available. 

• 3 to 5 participants per organisation: 15% discount
• 6 to 10 participants per organisation: 20% discount
• Student: 20% discount (Student ID must be presented)

MORE INFORMATION
Visit the Working With Refugees page, call us on 07 33375 400 or Contact us

Do you want to engage more effectively with people from refugee backgrounds?

This training program gives you practical skills to enhance the services you provide to people from refugee backgrounds within the welfare and services sector.

This program addresses service delivery challenges including:

• Understanding and communicating with clients from diverse refugee backgrounds
• Responding appropriately to needs specific to people from refugee backgrounds
• Helping people from refugee backgrounds regain their independence

The following group discounts are also available. 

• 3 to 5 participants per organisation: 15% discount
• 6 to 10 participants per organisation: 20% discount
• Student: 20% discount (Student ID must be presented)

MORE INFORMATION
Visit the Working With Refugees page, call us on 07 33375 400 or Contact us

Did you know that in 2019 we had 812,104 International Enrolments?
• The top countries are; China, India, Nepal, Vietnam and Brazil. Are you prepared to provide services and support to international students?
• Want to know how to understand the unique experience an international student goes through during their stay in Australia?

Learning Outcomes
• Develop a clear understanding of the International student experience
• Understand the concept of settlement from the perspective of a young person in an international student capacity
• Understanding unconscious bias and different cultural values and perspectives
• Provide knowledge and skills to enable effective engagement with students from different cultural background.

Visit the Working effectively with Cultural Diversity page, call us on 07 33375 400 or Contact us

According to the 2016 Census:

Nearly one half (49%) of all Australians had either been born overseas or one or both parents had been born overseas.

In Queensland, 26.10% of both parents had been born overseas

13.5% speak a language other than English

Being aware of cultural differences is crucial for delivering services to and working with people from culturally and linguistically diverse (CALD) backgrounds. Our training delivers understanding and ready-to-apply strategies and skills to help achieve successful engagement.

This program addresses workplace challenges including:

• Understand Cultural Diversity in Queensland
• Understand the challenges of settlement
• Understand Culture and its impact on communication
• Apply skills needed in Cross Cultural Communication
• Develop skills needed to manage Cultural Diversity

Who should attend?

This program is tailored for government and community sector organisations, and is suitable for:

• Any service provider whose work brings them into contact with customers or clients from a multicultural background
• Professionals and volunteers seeking to enhance their cultural competency when engaging with people from a multicultural background.
• Government employees providing services including transport, education, training, family support, employment, community support, disabilities, health, seniors, youth, environment, emergency services, housing, business, industry, recreation, sports and arts.

The following group discounts are available:

According to the 2016 Census:

Nearly one half (49%) of all Australians had either been born overseas or one or both parents had been born overseas.

In Queensland, 26.10% of both parents had been born overseas

13.5% speak a language other than English

Being aware of cultural differences is crucial for delivering services to and working with people from culturally and linguistically diverse (CALD) backgrounds. Our training delivers understanding and ready-to-apply strategies and skills to help achieve successful engagement.

This program addresses workplace challenges including:

• Understand Cultural Diversity in Queensland
• Understand the challenges of settlement
• Understand Culture and its impact on communication
• Apply skills needed in Cross Cultural Communication
• Develop skills needed to manage Cultural Diversity

Who should attend?

This program is tailored for government and community sector organisations, and is suitable for:

• Any service provider whose work brings them into contact with customers or clients from a multicultural background
• Professionals and volunteers seeking to enhance their cultural competency when engaging with people from a multicultural background.
• Government employees providing services including transport, education, training, family support, employment, community support, disabilities, health, seniors, youth, environment, emergency services, housing, business, industry, recreation, sports and arts.

The following group discounts are available:

Do you want to engage more effectively with people from refugee backgrounds?

This training program gives you practical skills to enhance the services you provide to people from refugee backgrounds within the welfare and services sector.

This program addresses service delivery challenges including:

• Understanding and communicating with clients from diverse refugee backgrounds
• Responding appropriately to needs specific to people from refugee backgrounds
• Helping people from refugee backgrounds regain their independence

The following group discounts are also available. 

• 3 to 5 participants per organisation: 15% discount
• 6 to 10 participants per organisation: 20% discount
• Student: 20% discount (Student ID must be presented)

MORE INFORMATION
Visit the Working With Refugees page, call us on 07 33375 400 or Contact us