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About Multicultural Australia   

It’s who we are...

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs.

Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society.

Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland.

Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centred and compassionate ways.

We are also playing our part in influencing the multicultural landscape across Australia.

We work with individuals, communities, business and government to help build a more welcoming Queensland through advocacy, cultural training, community events, employment, youth programs, sports and arts inclusion programs to advance a diverse, inclusive and multicultural community.

We have worked hard to advance multicultural Australia and build communities where everyone belongs. Developing inclusive and prosperous communities, changing the conversation and keeping fit for the future are the strategic pillars that highlight why we exist. They underpin what we do—our services, partnerships and business. Ethical leadership and deep collaboration with community is at the heart of how we work—our culture and practice.

About the role:

Multicultural Australia is currently offering an opportunity for a Case Manager to work as part of our Client Services department. The role is Maximum-term part-time at 3.5 days per week (possibility of Full-Time), 12 months based in Toowoomba.

The SETS program aims to equip and empower humanitarian entrants, other eligible migrants and their communities to address their settlement needs, in order to improve social participation, economic well-being, independence, personal well-being and community connectedness. 


Among other duties, the successful candidate will:

  • Build capacity and provide education to clients to achieve their needs and goals, as well as connect them with meaningful social connections that support their settlement journey.
  • Complete comprehensive needs assessments with individual clients and families and development of case management plans which focus on addressing individual needs and goals.
  • Provide culturally competent case management including the use of interpreters, work with Bicultural workers and have a good understanding of the settlement process.
  • Participate in an intake support service, responding to the identified needs and goals of the presenting client and their family, assessing, and escalating to a team leader when ongoing case management support is required, and completing the relevant case noting and reporting. 
  • Facilitate group work projects to address recurring community issues and vulnerabilities and increase the settlement life skills of people from migrant and humanitarian backgrounds.
  • Maintain effective collaborative working relationships with internal and external stakeholders that may include attending network meetings and organisational representation.
  • Deliver client focused advocacy and liaise with community and government agencies to establish pathways for appropriate service options for clients. 
  • Maintain comprehensive and timely reporting through Multicultural Australia’s case management system, CS Net; and the Australian Government’s Department Data Exchange system (i.e., DEX).
  • Conduct and record pre and post consultations/surveys with individual clients to promote results-based accountability in the SETS program. 
  • Deliver services in line with Multicultural Australia’s SETS policies and procedures that promote person-centred approach, building of independence and provide effective referral pathways and coordination of services to achieve better settlement outcomes for clients. 
  • Participate in the emergency on-call roster which involves responding to calls to the Multicultural Australia on call phone after hours. 
  • Participate in networking and community awareness raising activities, and other relevant duties as directed by a line manager;

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

  1. Possession of tertiary qualifications in Social Work, Psychology Behavioural Sciences, Occupational Therapy, Human Services, or related discipline;
  2. Proven psychosocial assessment and case management skills and the ability to design and implement culturally appropriate case coordination plans to enhance the settlement process within a team environment, as well as with housing providers and relevant government/community agencies and other external service providers;
  3. Experience as a Case Manager supporting newly arrived humanitarian entrants;
  4. Demonstrated knowledge and experience of casework frameworks in a multicultural context;
  5. Demonstrated ability to work collaboratively in a team environment and availability to occasionally work outside normal business hours and across Multicultural Australia office locations as needed;
  6. High level oral and written communications skills, including the ability to write case plans, complete reports and any other necessary documents within strict timeframes, including excellent computer proficiency, time management and organisational skills;

Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card. 

Please peruse the position description on our website for full details about the role: 

For any queries, please contact Keirnan FitzPatrick – Senior Manager – [email protected] 

How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 11/09/23. We encouraged you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect. 

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.


Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.