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Multicultural Australia exists to create a welcoming, inclusive, and economically stronger community. This is an agenda shared with many others. Our part is to ensure that new Queenslanders are included, skilled and thriving. We are passionate about promoting positive conversations about inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students and people seeking asylum in Queensland, while advancing a diverse, inclusive and multicultural community.

Being Female is a genuine occupation requirement of the role. As such, and pursuant to Part 4 s.25 and s26 of the Anti-Discrimination Act 1991 (Qld) application for this role is only open to individuals who are Female.”

Residential Youth Support Workers play an integral role in creating and maintaining a safe and caring environment for the Unaccompanied Minors we support. Residential Youth Support Workers are expected to monitor and contribute to the day-to-day care of Unaccompanied Minors and actively support young people in the development of independent living skills.


  • Supervision and support of children and young people placed within a residential or support service, ensuring that their safety and protection in the service are upheld;
  • Facilitation and assistance to children and young people developing skills and achieving goals, including providing them hygiene, health, nutrition and daily living needs and engaging them in activities that are of both a social and learning opportunity to advance their skills;
  • Transportation and support of children and young people in various activities or appointments that are important to their development and growth;
  • Maintaining a clean and safe living environment (domestic duties);
  • Work a rotating roster including sleepover shifts in the evening, to provide appropriate services for children and young people within the residential program;
  • Maintaining records and residential reports for reporting needs and other relevant information to the case managers or team leader;
  • Work as an effective team member in accordance with Multicultural Australia’s policies and procedures and any other relevant duties as assigned by case managers or the team leader.
  • Participate in relevant training and professional development opportunities.

In addition to the duties listed above all Multicultural Australia staff are expected to:

  • Respect and abide by the vision, mission and values of the organisation;
  • Ensure that their conduct is consistent with provisions of the Multicultural Australia Code of Ethics and Conduct;
  • Comply with the provisions of relevant Multicultural Australia policies and procedures;
  • Comply with the provisions of Multicultural Australia’s Workplace Health and Safety framework including policies, procedures and safe work systems that relate to their role, program area or Multicultural Australia as a whole. Information and training will be provided to successful candidates;
  • Carry out general administrative functions related to their role and to the effective and efficient functioning of Multicultural Australia as a whole. This will include the use of computer-based calendar and information management systems.

Induction training relating to policy and procedures, workplace health and safety and Multicultural Australia administrative systems will be provided to successful candidates on appointment. Additional training in relation to IT systems and software will also be provided to successful candidates where necessary.

And all other duties associated with the position as instructed by the UHM Team Leader.


Qualifications, licences and probity

  1. Possession of Certificate IV in Child, Youth and Family Intervention (Residential Care) or equivalent Cert IV qualification;
  2. Valid Queensland Driver’s License;
  3. Possession of, or willingness and eligibility to obtain a Blue Card (Working with Children Suitability Card in accordance with the Commission for Children and Young People and Child Guardian Act 2000), and
  4. National Police Clearance Check.

Essential Skills / Experience 

  1. Relevant experience and skills in working with children and young people with complex needs, from culturally and linguistically diverse backgrounds
  2. Ability to work consistently towards individual and organisational goals as an effective member of a team
  3. Good computer proficiency, written ability, time management and organisational skills;
  4. Ability to work a rotating roster including sleepover shifts in the evenings and weekends;
  5. Ability to participate in performing and modelling domestic duties in a residential setting

Desirable Skills / Experience

  1. Tertiary/Diploma level qualifications related to working with children and young people;
  2. Current First Aid and CPR training;
  3. Previous experience working with infants, children and young people (under the age of 18) in a support (residential or otherwise) context;
  4. Strong understanding of child safety and relevant legislation

Please peruse the position description on our website for full details about the role - 

Ready for your next challenge?
Please submit your application via SEEK no later than 5pm, Tuesday 1st February 2022. Interviews may commence prior to the closing date. 

 Your application must contain:

 a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

-  a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, contact Human Resources Team [email protected]

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.