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About Multicultural Australia   

Multicultural Australia is a leading Queensland multicultural organisation, providing settlement services for migrants, refugees and people seeking asylum. We aim to grow multicultural values across our State and to empower newly arrived Queenslanders from diverse cultural and language backgrounds through advocacy, community development and a range of client services.

About the role:

Multicultural Australia is currently offering an opportunity for two Residential Youth Support Worker roles to work as part of our Unaccompanied Humanitarian Minors team. The roles are full-time, shift-work, ongoing and based in Brisbane (part-time option may be available).

Multicultural Australia’s UHM Program exists to promote wellbeing, independence, belonging and quality of life for unaccompanied humanitarian minors. We deliver culturally appropriate support to children and young people in a manner, which nurtures aspirations, promotes independent living skills, inspires active citizenship and supports connection with family, peers and communities. Strong, positive relationships are at the core of our work. These relationships, alongside a trauma-informed and child-centred framework allows for healing, growth and the development of independent living skills. Among other duties, the successful candidate will:

  • Supervision and support of children and young people placed within a residential or support service, ensuring that their safety and protection in the service are upheld;
  • Facilitation and assistance to children and young people developing skills and achieving goals, including providing them hygiene, health, nutrition and daily living needs and engaging them in activities that are of both a social and learning opportunity to advance their skills;
  • Transportation and support of children and young people in various activities or appointments that are important to their development and growth;
  • Maintaining a clean and safe living environment (domestic duties);
  • Work a rotating roster including sleepover shifts in the evening, to provide appropriate services for children and young people within the residential program;
  • Maintaining records and residential reports for reporting needs and other relevant information to the case managers or team leader;

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

1. Certificate IV in Child, Youth and Family Intervention (Residential Care) or equivalent Cert IV qualification
2. Relevant experience and skills in working with children and young people with complex needs, from culturally and linguistically diverse backgrounds
3. Ability to work consistently towards individual and organisational goals as an effective member of a team
4. Good computer proficiency, written ability, time management and organisational skills;
5. Ability to work a rotating roster including sleepover shifts in the evenings and weekends;
6. Ability to participate in performing and modelling domestic duties in a residential setting

Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card. It is a condition of employment with Multicultural Australia to fulfil all our current and future COVID-19 vaccination requirements.

Please peruse the position description on our website for full details about the role:

How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 14/06/23. Existing casual Residential Youth Support Workers are required to submit their CV only via the link. Depending on the volume of applications received we may not be able to respond to all.  However, all applications submitted will be thoroughly reviewed to assess suitability for the position. Please note interviews may be held prior to the closing date.

For any queries, please contact Jillian Miller – A/UHM Team Leader –[email protected]


At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect.


We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.


Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.