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Multicultural Australia exists to create a welcoming, inclusive and economically stronger community. This is an agenda shared with many others. Our part is to ensure that new Queenslanders are included, skilled and thriving. We are passionate about promoting positive conversations about inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students and people seeking asylum in Queensland, while advancing a diverse, inclusive and multicultural community. 

Multicultural Australia’s Employment Services team (Welcome Workforce) provides a tailored, person-centred and strengths based approach to equip culturally diverse jobseekers (refugees, people seeking asylum, migrants and international students ) with the confidence, understanding and tools needed so they can successfully apply themselves in the Australian job market and gain sustainable and meaningful employment.  We also work with Employer Partners to support the recruitment and engagement of culturally diverse staff and help them recognise and realise the many benefits gained by engaging a diverse multicultural workforce. Through our work we aim to support new arrivals and communities achieve economic and social participation and contribute to a prosperous future for all Queenslanders and the Queensland economy.       

What you can expect to do 

  1. The Regional Employment Coordinator will support the Toowoomba office employment related operations especially on the delivery of the Diverse Queensland Workforce Grant, making sure that requirements are met while working in collaboration with the Employment Services Team Leader and Program Manager.
  2. Work across Multicultural Australia to identify client needs related to economic participation and employment; help develop in-kind and financial partnerships to meet these needs, providing opportunities for client engagement in all program areas, as well as ex-clients or other community members as appropriate.
  3. Contribute to ensuring all contractual and service standard targets are met in relation to Employment service delivery and escalate significant risk situations to the Program Manager.
  4. Maintain effective collaborative working relationships with key stakeholders to promote innovation in planning and delivery of Employment services in the Toowoomba region.
  5. Work in collaboration with the Program Manager, Employment Services to ensure overall quality of service and that contractual obligations are met.
  6. Provide monthly reports to the Program Manager in relation to key performance indicators and client demographics, contribute to funding body reports, undertake leadership in service planning and evaluation and identify project initiatives within the scope of employment services.
  7. Participate in staff recruitment, performance review activities and provide leadership, regular supervision and support to staff while ensuring that high quality, consistent and culturally appropriate employment support is being delivered to all clients.
  8. Contribute to the continuous improvement of Multicultural Australia’s employment programs, identify trends, make service and program recommendations and identify new funding sources.
  9. Ensure that referrals and exits are completed in a timely manner.

Please peruse the position description for full details about the role.

What we need from you

  1. Demonstrated knowledge and experience in growing employment and economic participation options for disadvantaged populations. 
  2. Proven experience in the coordination and implementation of human services programs within a cross-cultural environment.
  3. Outstanding interpersonal skills and demonstrated effectiveness in building collaborative relationships and negotiating outcomes to achieve program outcomes. 
  4. Excellent project management skills and the ability to working flexibly within a dynamic and fast paced environment.
  5. Ability to provide leadership, supervision and support to a team of staff, including providing professional support for a multi-disciplinary team of workers from culturally and linguistically diverse backgrounds. 
  6. Sound knowledge of the Australian labour market, of underpinning employability skills and of the barriers faced by refugees and asylum seekers in securing employment.
  7. Sound knowledge of regional employment opportunities especially in and around the Toowoomba region and in different sectors, including the Agricultural and Horticultural industry.     
  8. Outstanding cross-cultural communication skills and an excellent understanding and knowledge of issues in relation to support of refugees and asylum seekers, as well as of current practice and policy issues. 
  9. Demonstrated ability to comply with funding requirements and deliver timely reports of a high standard.
  10. Proven ability to meeting deadlines with competing priorities and well-developed problem-solving skills. 
  11. Demonstrated stakeholder management skills in relation to both intra-organisational relationships (i.e. between program areas) and inter-organisational relationships (i.e. between external agencies, industry and other stakeholders), including the ability to negotiate for outcomes that are beneficial to clients and to organisational development. 
  12. Good working knowledge of Microsoft Office applications including Outlook, Word and Excel and a demonstrated ability to produce high quality correspondence and documents. 
  13. Possession of, or willingness and eligibility to obtain, a Blue Card (Working with Children Suitability Card in accordance with the Commission for Children and Young People and Child Guardian Act 2000) and National Police Clearance Check.  
  14. Possession of tertiary qualifications in: Business/Management, Human Resources, Training, Community Services, Social Work or similar and/or relevant previous experience.

Please peruse the position description for full details about the role.

Ready for your next challenge?

Email your application to the Recruitment Officer at [email protected] no later than 5.00 pm, Wednesday 15 September, 2021. Interviews may commence prior to closing. Your application must contain:

-        a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

·        a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, please contact Carla Zafiriadis– Manager Employment on 0423 677 816.

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.