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The Humanitarian Settlement Program (HSP) provides settlement support and Case Management to newly arrived humanitarian entrants by creating opportunities to develop their skills and knowledge to achieve social and economic well-being in their new communities.

The Welcome and Initial Settlement Services team along with the Accommodation team provides strategic and operational services to newly arrived. Queenslanders under the Humanitarian Settlement Program.

The primary purpose of this team is to provide welcome, safety and security to clients under the program, while ensuring they are linked with essential services and appropriate housing options to ensure a smooth transition to life in Australia.

What you can expect from this role:

Strategic thinking across the humanitarian settlement space including working with newly arrived communities and community leaders to identify gaps and development effective responses and solutions to achieve settlement goals;

Lead and mentor team members across two service delivery areas – Accommodation and Welcome and Initial Support Services - in the delivery of high quality, agile and culturally appropriate support to newly arrived clients;

Oversee the coordination of airport arrivals, accommodation, and essential appointments for clients to achieve settlement goals and milestones;

Supervise, mentor and support individuals and teams to achieve goals, drive performance and identify professional development requirements;

Manage delivery of contractual Performance Indicators across service delivery areas and ensure team activities comply with Multicultural Australia and program specific contractual, audit and service standard requirements;

Responsibly manage budget and resources, including develop projections, workload management and profit and loss statement reviews with the support of Multicultural Australia’s Finance Team;

Provide operational and strategic reporting to Executive Management on emerging trends that have potential to influence service provision;

Prioritise client-centered, efficient and agile response strategies to operational challenges with a variety of stakeholders;


Please peruse the attached position description for full details about the role.

What do we need from you:

Possession of tertiary qualifications or substantive work experience in:

a. The field of business, supply chain and logistics management, occupational therapy or human services.

b. Other relevant qualifications (including overseas qualifications) or experience may be recognised.

Logistics experience working within a humanitarian or human services client-centered environment

Strong understanding of or willingness to obtain knowledge related to Queensland Residential Tenancy Legislation, housing specific issues relevant to refugee or vulnerable client cohorts and working with English as a second language client cohorts;

Outstanding verbal and written communication skills including report writing and working knowledge of Microsoft Office applications;

Ready for your next challenge?

Email your application to the Recruitment Officer at [email protected] no later than 5.00 pm, Friday 14th May, 2021.

Your application must contain:

- a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

· a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, please contact Rose Dash, Executive Manager – Client Services on 0448 085 531.

At Multicultural Australia, we recognize that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.

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Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.

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Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.