- Program Manager – Unaccompanied Minors Program
- Full-time, Fixed term (Maternity leave contract)
- Flexible and friendly working environment
- Make a positive impact on multicultural Queensland whilst working as part of a friendly and collaborative team
Multicultural Australia is a leading Queensland multicultural organisation. We aim to grow multicultural values across our State and to empower newly arrived Queenslanders from
diverse cultural and language backgrounds through advocacy, community development and a range of client services.
Our main objective is to create a welcoming, inclusive and economically stronger community here in Queensland. We are passionate about working to ensure that new
Queensland refugees, migrants and international students are included, skilled and thriving. Multicultural Australia currently has over 220 staff, 100 Cultural Support Workers and 200
About your contribution
Multicultural Australia provides out of home care services to unaccompanied minors who are in the guardianship of the Minister for Home Affairs. Services provided to eligible
children and young people include case management which supports community link placements as well as the provision of therapeutic care within a residential setting.
Multicultural Australia is seeking a motivated Program Manager who prioritises practice development of Case Managers, Residential Youth Support Workers, and Operations
Support Workers. You are highly skilled in the provision of culturally appropriate out of home care services with a strong focus on trauma informed care. We are looking for you to
also have a deep commitment to continuous improvement and to have exceptional financial and contractual knowledge and skills.
1. Lead and mentor a team of Case Managers and Residential Youth Support Workers in the delivery of high quality, consistent and culturally appropriate out of home care
support to all clients. Create opportunities to improve, reflect, share and implement best practice and innovative approaches that allow clients to thrive;
2. Lead the induction, training and Multicultural Australia culture orientation for new Case Managers and Residential Youth Support Workers;
3. Provide leadership and support to ensure the team meets contractual Performance Indicators across service delivery areas and team activities comply with Multicultural
Australia’s program-specific contractual, audit and service standard requirements.
4. Lead on quality assurance activities; monitoring KPI’s, completion of departmental and internal reports, responding to identified WHS issues within residential properties.
5. Ensure integrity of client-related documentation and data entry procedures so that information is up to date in Multicultural Australia’s client case management system, CS
Net and data about our work are accurately transferred to the department.
6. Ensure that referrals and exits are completed in a timely manner and that clients have been referred to necessary agencies for support post-exit if required.
7. Develop and manage appropriate service delivery systems and procedures that comply with the requirements of the UHM and UAM (SRSS) programs and enable a high quality
service to be delivered within allocated budgets.
8. Liaise with internal and external stakeholders and funding bodies to identify trends, making service and program recommendations, and ascertain new funding sources.
9. Develop and manage appropriate service delivery structures and procedures that comply with the requirements of the program, including auditing requirements and
maintenance of our accreditation as an out of home care provider.
10. Respond to client complaints and or escalation of client concerns, ensuring that the care and protection needs of UAM and UHM young people remain paramount at all times.
11. Provide monthly reports to Executive Leadership Team, as well as develop funding body reports, undertake leadership in service planning and evaluation and identifying areas of
improvement and project initiatives within the scope of Unaccompanied Minor services.
12. Provide authoritative advice to Executive Leadership and others internally on emerging operational trends that have the potential to impact on service provision and safety and
welfare of UAM and UHM young people;
13. Represent the organisation at various levels of the community and government sectors when necessary as directed by the relevant manager/s; and
14. Undertake other relevant duties as required.
For further details, please download the position description.