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Multiculturalism Australia

It’s who we are...

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs.

Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society.

Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland.

Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centred and compassionate ways.

We are also playing our part in influencing the multicultural landscape across Australia.

We work with individuals, communities, business and government to help build a more welcoming Queensland through advocacy, cultural training, community events, employment, youth programs, sports and arts inclusion programs to advance a diverse, inclusive and multicultural community.

We have worked hard to advance multicultural Australia and build communities where everyone belongs. Developing inclusive and prosperous communities, changing the conversation and keeping fit for the future are the strategic pillars that highlight why we exist. They underpin what we do—our services, partnerships and business. Ethical leadership and deep collaboration with community is at the heart of how we work—our culture and practice.

About the role:

Multicultural Australia is currently offering an opportunity for a ParentsNext Officer to work as part of our Community Development and Engagement team. The role is full-time, fixed term, ending 30/06/2024 and is based in Townsville.

The Parents Next Officer works to support the Parents Next Advisor in the regional offices providing on the ground support to clients to improve their capabilities in key areas including education, training and employment. A Parents Next Officer works with a diverse group of clients and must be understanding and accommodating to all cultural differences within the community.  Among other duties, the successful candidate will:

  • Support a diverse group of ParentsNext clients to understand their experiences, interests and aspirations.
  • Create individual development plans that identify specific activities, milestones and support needed to build the individual’s capacity to move into education, training or employment.
  • Actively promote inclusive and meaningful activities for clients with multiple barriers to employment to effectively create opportunities to maximise social inclusion.
  • Identify specific education, training and employment opportunities that align to individual aspirations and interests.
  • Ensure work is conducted in accordance with policies and procedures to ensure client privacy, business confidentiality and records are maintained appropriately.
  • Actively promote inclusive and meaningful activities for clients with multiple barriers to employment to effectively create opportunities to maximise social inclusion.

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

  • Demonstrated experience and a strong understanding of the challenge’s parents face in participating in education, training or employment and the ability to assist clients to achieve outcomes in these areas.
  • Excellent interpersonal skills with the ability to work supportively and collaboratively within a small team.
  • Outstanding cross-cultural communication skills and demonstrated capacity to work with a diverse participant base including people from a culturally and Linguistically Diverse or Indigenous background.
  • Experience in a similar role in the not-for-profit sector will be highly regarded;
  • Experience is in developing, delivering and facilitating individual and group training sessions for participants.


Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card. It is a condition of employment with Multicultural Australia to fulfil all our current and future COVID-19 vaccination requirements.

How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 27/07/23. Depending on the volume of applications received we may not be able to respond to all.  However, all applications submitted will be thoroughly reviewed to assess suitability for the position. Please note interviews may be held prior to the closing date.

For any queries, please contact Jill Armstrong – Regional Manager - [email protected]

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect.


We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.


Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.