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Status: Fixed term, full time
Hours: 38 hours per week
Award: MDA Enterprise Agreement 2016
Salary: Level 4.1, $69,199.52 per annum + 9.5% super + salary sacrifice
Reports to: Regional Manager
Contract Period: Twelve (12) months
Probation Period: Six (6) months
Location: Townsville

About your contribution
Multicultural Australia has been selected by the Australian Government to deliver the
ParentsNext program in the Toowoomba, Townsville, and Rockhampton regions. The
program forms part of the Australian Government’s Growing Jobs and Small Business

The objectives of ParentsNext are to:
Target early intervention assistance to parents at risk of long-term welfare
Help parents identify their education and employment-related goals and
participate in activities that help them achieve their goals;
Connect parents to local services that can help them address their barriers to

Multicultural Australia ParentsNext Officers are highly motivated and experienced workers
committed to supporting and empowering members of the Queensland community to make
meaningful contributions. This involves working with parents to assist them to move back
into education, training, or employment.

Multicultural Australia ParentsNext Officers are committed to championing the benefits of
workforce diversity and marketing Multicultural Australia as a recognised leader in the field,
to internal and external stakeholders.

What you can expect to do:
1. Support a diverse group of ParentsNext clients to understand their experiences,
interests, and aspirations;
2. Create individual development plans that identify specific activities, milestones and
support needed to build the individual’s capacity to move into education, training or
3. Identify specific education, training and employment opportunities that align to
individual aspirations and interests;
4. Develop, deliver and facilitate individual and group sessions for participants;
5. Ensure work is conducted in accordance with policies and procedures to ensure
client privacy, business confidentiality and records are maintained appropriately;
6. Actively promote inclusive and meaningful activities for clients with multiple barriers
to employment to effectively create opportunities to maximise social inclusion;
7. Apply cultural sensitivity throughout employment case management practices, being
aware of practices to be employed for cultural differences and in compliance with
Multicultural Australia’s client privacy policies;
8. Provide outreach services to participants in our satellite offices.

In addition to the duties listed above all Multicultural Australia staff are expected to:

1) Respect and abide by the vision, mission, and values of the organisation.
2) Ensure that their conduct is consistent with provisions of the Multicultural Australia
Code of Ethics and Conduct.
3) Comply with the provisions of relevant Multicultural Australia policies and
4) Comply with the provisions of Multicultural Australia’s Workplace Health and Safety
framework including policies, procedures and safe work systems that relate to their
role, program area, or Multicultural Australia as a whole. Information and training will
be provided to successful candidates.
5) Carry out general administrative functions related to their role and to the effective
and efficient functioning of Multicultural Australia as a whole. This will include the use
of computer-based calendar and information management systems.
Induction training relating to policy and procedures, workplace health and safety and
Multicultural Australia administrative systems will be provided to successful candidates on
appointment. Additional training in relation to IT systems and software will also be provided
to successful candidates where necessary.

Essential Skills/Experience
1. Demonstrated experience and a strong understanding of the challenges parents
face in participating in education, training or employment and the ability to assist
clients to achieve outcomes in these areas;
2. Outstanding cross-cultural communication skills and demonstrated capacity to work
with a diverse participant base including people from a culturally and Linguistically
Diverse or Indigenous background;
3. Excellent interpersonal skills with the ability to work supportively and collaboratively
within a small team;
4. A demonstrated commitment to meeting organisational and team goals outlined in
work plans and agreed KPIs according to program priorities and deadlines;
5. Experience coordinating and facilitating key projects as needed (e.g. focusing on
specific client cohorts, coordinating a training program, developing internal systems,
managing recruitment drives, etc.), balanced with the ability to work across all
aspects of the role as needed; and
6. Possession of, or willingness and eligibility to obtain, a Blue Card (Working with
Children Suitability Card in accordance with the Commission for Children and Young
People and Child Guardian Act 2000.) and Police Clearance Check.

Desirable Skills and/or Experience
1. Possession of a current driver’s license.


Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.