Our Practice
Framework

Multicultural Australia Practice Framework
Clients and community at the heart of our work

In 2023, our Practice Framework underwent a comprehensive update and relaunch following a collaborative co-design process and extensive consultations with our teams, clients, and stakeholders. The Practice Framework continues to place clients and community at the heart of our work. It shapes [guides] what we do, how we do it and why we do it.

 

 

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VALUES - The why

Welcome

We nurture and promote belonging, trust and hope, to unite all communities to create a welcoming, safe and inclusive place for everyone.

We create a flourishing community that is connected, empowered and culturally rich.

We strive to create impact and work for justice, driven by our compassion and commitment to our people, community, and future generations.

We empower our people, our clients and our community to amplify their voice through intentional and collaborative actions.

We build on our deep respect for our people and cultures of our community and advocate for dignity, diversity and equality.

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PRINCIPLES - The how

Holistic

We see people within the context of their social, cultural and environmental systems.

We create safe, respectful and supportive environments for clients and communities. In all our work, we recognise the impact of trauma, and we seek to support healing and prevent re-traumatisation.

Learning, listening and connecting with people of diverse backgrounds.

Giving children and young people a say in the support they receive and being responsive to the context they exist within.

Acknowledging disadvantage caused by structural inequalities, amplifying voices of those impacted and challenging oppression.

Supporting people to achieve their aspirations and overcome challenges with an emphasis on nurturing strengths, skills and coping capabilities.

We empower clients and communities by involving them in co-design & decision-making and supporting self-determination.

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SKILLS - The what

Relationship Building

We invest in relationships by being accountable, collaborative, reliable, transparent, and consistent in our interaction and ensuring privacy and confidentiality.

Purposeful engagement to create welcome, belonging, safety and inclusion.

We are agile, responsive, flexible and resilient.

Informed by holistic and robust assessment drawing upon evidence-based knowledge, our values, guidelines and wisdom.

Engaged in an ongoing process of reflection with a commitment to quality outcomes and continuous improvement.

Promoting leadership through practice, decisions, professionalism and stakeholder engagement.

Service Related FAQs

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Recognising the value of cultural differences
Help us help your local communities
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We who have come from many places acknowledge the traditional custodians of this land which always was and always will be Aboriginal and Torres Strait Island land. We pay our respects to their Elders throughout all time. We walk together in solidarity of the pain of the past and the shared hope for the future.

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