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Multicultural Australia is dedicated to supporting newly arrived clients in their settlement journey by offering Life Skills workshops. These comprehensive workshops aim to provide essential information and guidance for a smooth transition into their new lives, and ultimately, independence and a sense of belonging.

During these workshops, Cultural Support Workers are available to assist clients with language and cultural barriers, ensuring that everyone can actively participate.

Upon completion of the Life Skills workshops, clients can expect to receive more targeted support from the dedicated case managers of the Humanitarian Settlement Program and the accommodation team.

What modules are included in Life Skills workshops?

The ten different Humanitarian Settlement Program (HSP) Orientation Modules are:

  • Feeling at Home – information and resources available in various languages and how to connect with communities and able to request an interpreter and use the Translating and Interpreting Service (TIS).  
  • Employment - develop understanding of employment services and working in Australia. 
  • Education - Develop understanding of education opportunities in Australia and associated career guidance services; understand how the Australian primary and secondary education systems operate. 
  • Transport – information to assist clients independently get around their local community and the wider vicinity; understand road safety and licensing requirements.
  • Health– difference between Medicare and Health care card, Health services in Australia and how to access these services, information on COVID-19. 
  • Australian Law - understand the role of police/police liaison officers; develop understanding of Australian culture and laws and display culturally appropriate behaviour.
  • Housing – meeting with Multicultural Australia Accommodation Team and provided information on services available from the team, general information on the rental market and how to look after their own property. 
  • Family Functioning and Social Support- Comprehend child protection and domestic violence laws and their impact on family relationships. 
  • Money – general information on use of Bank, budgeting, credit awareness, ways to save money. 
  • Settlement Services– information on services available and how to access these services with and without assistance from others. 

The Settlement Orientation team provide childcare support during the workshops, refreshments and lunch are also provided.

Where are Life Skills workshops held?

The sessions are delivered in Brisbane and Toowoomba and will soon include Logan. Clients who currently reside in Logan are assisted to attend the Brisbane sessions.

Who are the workshops facilitated by?

Workshops are facilitated by our dedicated Life Skills team at Multicultural Australia.  In addition, representatives from our Employment teams, Community Development and Migrant Youth Vision Project (MYVP) attend the sessions providing information on how the teams can support clients and the services that they provide. 

External guest speakers from Services Australia, AMEP, QPASTT, QPS and Mater Refugee Health attend the sessions and provide more detailed information and respond to clients' questions.

Access our Life Skills Resources



How can I find out more?

Contact the Multicultural Australia Life Skills team to discuss opportunities that may be available to you as a participant or business.

P: 07 3337 5400
E: [email protected]


Download the MyAus App to your guide to setting up your life in Australia, in your language.



Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.