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About Multicultural Australia   

Multicultural Australia is a leading Queensland multicultural organisation, providing settlement services for migrants, refugees and people seeking asylum. We aim to grow multicultural values across our State and to empower newly arrived Queenslanders from diverse cultural and language backgrounds through advocacy, community development and a range of client services.

About the role:

Multicultural Australia is currently offering an opportunity for a Case Manager to work as part of our Humanitarian Settlement Program team. The role is full-time, fixed-term for 12 months in our Toowoomba office.

The primary purpose of this team is to provide welcome, safety and security to clients under the program, while ensuring they are linked with essential services and appropriate housing options to ensure a smooth transition to life in Australia. Among other duties, the successful candidate will: 

  • Provide culturally competent case management and coordination to people from a diverse range of refugee and humanitarian backgrounds;
  • Complete a comprehensive psychosocial needs assessment with individual clients and families and develop a case management plan which focuses on needs and aspirations;
  • Provide emotional support to clients in a culturally sensitive way with an understanding of acculturation and the continuing impact of past torture and trauma on clients;
  • Work collaboratively with Bicultural Workers to provide direct case management with individual clients and their family members;
  • Identify mental health risk factors, completing a mental health screen and ensuring appropriate referral of clients to specialised mental health supports;
  • Provide cultural orientation and life skills development to clients and assist clients to develop meaningful social connections including links with members of their culture, origin or religious community;

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

  • Possession of Bachelor level tertiary qualification in the field of Social Work; Psychology, Applied Social Sciences, Counselling or other relevant allied health disciplines;
  • Minimum of two years work experience in human services 
  • Demonstrated knowledge and experience of casework frameworks in  a multicultural context;
  • Able to prioritise and respond to competing demands in an organized and timely manner 
  • Strong verbal and written English  language  communication and  cross-cultural communication skills and an excellent understanding and knowledge of issues in relation to support of Humanitarian entrants and migrants, as well as of current practice and policy issues;
  • Demonstrated knowledge and ability in complying with funding requirements and delivering reports of a high standard, including high level written and oral communication skills;
  • Developed skills in meeting deadlines with competing priorities and well-developed problem-solving skills;


Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card. It is a condition of employment with Multicultural Australia to fulfil all our current and future COVID-19 vaccination requirements. 

For any queries, please contact Judith Malandu – Team Leader - [email protected]


How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 02/02/2023. We encouraged you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect. 


We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.



Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.