Employment Development Coordinator - Asylum Seeker and Refugee Assistance Program
Multicultural Australia delivers settlement services to refugees, migrants, international students and people seeking asylum in Queensland, while advancing a diverse, inclusive and multicultural community.
Multicultural Australia’s Employment Services team (Welcome Workforce) provides a tailored, person-centred and strengths based approach to equip culturally diverse jobseekers (refugees, people seeking asylum, migrants and international students) with the confidence, understanding and tools needed so they can successfully apply themselves in the Australian job market and gain sustainable and meaningful employment. We also work with Employer Partners to support the recruitment and engagement of culturally diverse staff and help them recognise and realise the many benefits gained by engaging a diverse multicultural workforce.
Through our work we aim to support new arrivals and communities achieve economic and social participation and contribute to a prosperous future for all Queenslanders and the Queensland economy.
What you can expect from this role:
- Develop and facilitate employment-focused training through 1 to 1 and group sessions, face to face and using digital technology - targeting specific client needs and desired employment outcomes;
- Willingness to work across different hub locations: Brisbane, Logan and on occasion Toowoomba and Redbank Plains;
- Manage and engage stakeholders to deliver employer and/or industry specific information sessions for clients to consider and engage with employment opportunities;
- Coordinate referral, intake and assessment processes for new employment candidates;
- Meet and achieve organisational KPIs and work plans with the essential focus on a Results Based Accountability framework;
- Manage and educate multiple stakeholders (internal, external and partnership relationships) to maintain and grow the foundation for recruitment, training and job placements;
- Work across a consortium of organisations to support employment outcomes for clients;
- Apply skills and knowledge to identify where cross functional relationships (both internal and external) can be leveraged to provide broad client services;
- Undertake industry scanning and engagement to maintain awareness in the employment market including labour market trends and skills shortages to leverage opportunities for client employment;
- Actively contribute to the continuous improvement of Employment team services and process, to deliver customer service effectively, efficiently and professionally;
- Actively promote inclusive and meaningful activities for clients with multiple barriers to employment to effectively create opportunities to maximise social inclusion;
- Assist in coordinating work placements across all employment programs including employer engagement, organisational profiling in order to match client needs, recruitment, placement support and post placement support;
- Ensure work is conducted in accordance with policy and procedures to ensure client privacy, business confidentiality and records are maintained appropriately;
- Independently deliver employment-related aspects of funded programs including monitoring service delivery, performance, reporting on key performance indicators and drafting management and departmental reports as required;
- Manage employer and client records using internal databases, ensuring completeness;
- Accuracy and timely input of data as well as different program reporting needs; and,
- Formulate and draft proposals for funding applications including progressing and supporting documentation for submission.
Please peruse the position description for full details about the role. The position description can be found on our website here.
What do we need from you:
- Demonstrated experience in providing results-driven employment support to jobseekers, especially the ones with multiple barriers to employment;
- Proven ability to develop and lead both in-person and technology-based employment support program sand group activities;
- Outstanding cross-cultural communication skills and a comprehensive understanding and knowledge of issues in relation to the settlement and Australian employment experience of refugees and migrants;
- Demonstrated ability to work creatively and strategically through utilising high-level stakeholder negotiation skills (internal and external) in seeking opportunities for clients and the organisation;
- Excellent interpersonal skills with the ability to work supportively and collaboratively within a small team;
- A demonstrated commitment to meeting organisational and team goals outlined in work plans and agreed KPIs according to program priorities and deadlines;
- Experience in leading on specific projects as needed (e.g., focusing on specific client cohorts, coordinating a training program, developing internal systems, managing recruitment drives, etc.), balanced with the ability to work across all aspects of the role as needed; and,
- Demonstrated values of integrity, resilience, team work and professionalism consistent with Multicultural Australia’s vision.
Qualifications, licences and probity
- Possession of tertiary qualifications in: Business/Management, Human Resources, Training, Community Services, Social Work, or similar and/or relevant previous experience;
- Valid Queensland Driver’s License;
- Possession of, a current paid Working with Children’s Blue Card in accordance with the Commission for Children and Young People and Child Guardian Act 2000; and,
- National Police Clearance Check.
Ready for your next challenge?
Email your application to [email protected] no later than COB Tuesday 27 July, 2021.
If you have any further enquiries or for a confidential discussion, please contact Carla Zafiriadis, Program Manager - Employment Services on 0423 677 816.
At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.