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About Multicultural Australia   

It’s who we are...

Multicultural Australia emerged from a community-based social movement to advance multiculturalism and build communities where everyone belongs.

Since 1998, we have welcomed tens of thousands of individuals from refugee, asylum seeker, international student and migrant backgrounds – with the goal of creating a more equitable and prosperous society.

Today, we are a multicultural for-purpose organisation and settlement provider with a strong and connected physical presence across metropolitan and regional Queensland.

Our clients and community are at the heart of everything we do, and we are passionate about providing care and services in person centred and compassionate ways.

We are also playing our part in influencing the multicultural landscape across Australia.

We work with individuals, communities, business and government to help build a more welcoming Queensland through advocacy, cultural training, community events, employment, youth programs, sports and arts inclusion programs to advance a diverse, inclusive and multicultural community.

We have worked hard to advance multicultural Australia and build communities where everyone belongs. Developing inclusive and prosperous communities, changing the conversation and keeping fit for the future are the strategic pillars that highlight why we exist. They underpin what we do—our services, partnerships and business. Ethical leadership and deep collaboration with community is at the heart of how we work—our culture and practice.

About the role:

Multicultural Australia is currently offering an opportunity for a Employment Coordinator to work as part of our Employment team. The role is Full-time, maximum term 12 month contract and based in Brisbane.

The purpose of the Employment coordinator role is to coordinate and support the Opening Doors in Automotive Industry program and deliver related outcomes but also support the overall projects of MA Employment team. Among other duties, the successful candidate will: 

  • Develop and facilitate employment-focused training for job seekers through 1 to 1 and group sessions, face to face and using digital technology - targeting specific client needs and desired employment outcomes. 
    • Assist with Cultural Capability Training Team to deliver Training to MTAQ/industry partners as needed; 
    • Deliver the project across different locations including but not limited to: Brisbane, Toowoomba and Townsville 
    • Work closely with internal and external stakeholders to identify, define and secure employment and training for clients 
    • Deliver employer and/or Industry specific information sessions for clients to consider and engage with employment opportunities. 
  • Coordinate referral, intake, and assessment processes for new employment candidates; 
  • Meet and achieve organisational KPIs and work plans with the essential focus on a Results Based Accountability framework; 
  • Manage and educate multiple stakeholders (internal, external and partnership relationships) to maintain and grow the foundation for recruitment, training and job placements; 
  • Work across a consortium of organisations to support employment outcomes for clients; 
  • Apply skills and knowledge to identify where cross functional relationships (both internal and external) can be leveraged to provide broad client services 
  • Actively contribute to the continuous improvement of Employment team services and process, to deliver customer service effectively, efficiently and professionally; 
  • Actively promote inclusive and meaningful activities for clients with multiple barriers to employment to effectively create opportunities to maximise social inclusion; 
  • Assist in coordinating work placements including employer engagement, organisational profiling in order to match client needs, recruitment, placement support and post placement support; 
  • Ensure work is conducted in accordance with policy and procedures to ensure client privacy, business confidentiality and records are maintained appropriately. 
  • Independently deliver employment-related aspects of funded programs including monitoring service delivery, performance, reporting on key performance indicators and drafting management and Departmental reports as required; 
  • In addition to the duties listed above all Multicultural Australia staff are expected to: 
  • Respect and abide by the vision, mission and values of the organisation; 
  • Ensure that their conduct is consistent with provisions of the Multicultural Australia Code of Ethics and Conduct; 

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

• Experience in a similar role in the not-for-profit sector will be highly regarded. 
• Previous experience working with culturally diverse jobseekers, supporting them achieve their employment goals and addressing barriers to employment 
• Previous experience in providing training to different cohorts, especially around foundation skills or employability skills 
• Demonstrated experience in providing results-driven employment support to jobseekers, especially those with multiple barriers to employment 
• Proven ability to develop and lead both in-person and technology-based employment support programs and group activities; 
• Outstanding cross-cultural communication skills and a comprehensive understanding and knowledge of issues in relation to the settlement and Australian employment experience of refugees and migrants; 
• Demonstrated ability to work creatively and strategically through utilising high level stakeholder negotiation skills (internal and external) in seeking opportunities for clients and the organisation; 
• Excellent interpersonal skills with the ability to work supportively and collaboratively within a small team; 
• Experience in leading on specific projects as needed (e.g., focusing on specific client cohorts, coordinating a training program, developing internal systems, managing recruitment drives, etc.), balanced with the ability to work across all aspects of the role as needed; 

Successful candidate will be required to have a valid driver’s license, police check and apply for a Working with Children Blue Card. 

Please peruse the position description on our website for full details about the role: 

How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 18.09.2023. Depending on the volume of applications received we may not be able to respond to all.  However, all applications submitted will be thoroughly reviewed to assess suitability for the position. Please note interviews may be held prior to the closing date.

We encouraged you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect. 

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.


Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.