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Cultural Support Workers are employed on a casual basis by Multicultural Australia to assist with providing support to people requiring humanitarian assistance. Cultural Support Workers are employed to provide services to clients from their own culture and language of origin and are integral workers in the process of delivering culturally appropriate and responsive support to our clients.  Cultural Support Workers are not employed as interpreters or community leaders. 

What you can expect to do

  1. Assist clients to link to essential services and with other people from their culture of origin and build other meaningful social connections;
  2. Deliver orientation activities including local area, household safety and public transport orientation;
  3. Assist with emergency and crisis intervention upon direction of a Case Manager on occasion;
  4. Provide language support, cultural advice and feedback to the Case Manager in relation to completion of a task;
  5. Keep documentation and records in relation to completion of tasks (for example task completion form, mileage record, public transport receipts);
  6. Represent Multicultural Australia ethically whilst completing a task on behalf of the organisation; and
  7. Inform Multicultural Australia in relation to any change in circumstances (e.g. loss of driver’s license, change of address).

In addition to the duties listed above all Multicultural Australia staff are expected to:

  1. Respect and abide by the vision, mission and values of the organisation;
  2. Ensure that their conduct is consistent with provisions of the Multicultural Australia Code of Ethics and Conduct;
  3. Comply with the provisions of relevant Multicultural Australia policies and procedures.
  4. Comply with the provisions of Multicultural Australia’s Workplace Health and Safety framework including policies, procedures and safe work systems that relate to their role, program area or Multicultural Australia as a whole. Information and training will be provided to successful candidates;
  5. Carry out general administrative functions related to their role and to the effective and efficient functioning of Multicultural Australia as a whole. This will include the use of computer-based calendar and information management systems. 

Induction training relating to policy and procedures, workplace health and safety and Multicultural Australia administrative systems will be provided to successful candidates on appointment. Additional training in relation to IT systems and software will also be provided to successful candidates where necessary.

And all other duties associated with the position as instructed by the Regional Manager.

Please peruse the position description on our website for full details about the role - 

What we need from you:

  1. Valid Queensland Driver’s License
  2. Possession of a current, paid Working with Children’s Blue Card in accordance with the Commission for Children and Young People and Child Guardian Act 2000, and
  3. National Police Clearance Check.
  4. Proficient language skills (reading, writing and speaking), in Kurdish Kurmanji and/or Arabic together with English; 
  5. Sound and accurate knowledge and understanding of Australian culture and systems which are relevant to client settlement, along with the ability to explain information about important life skills so that clients are able to independently establish their lives in Australia;
  6. Demonstrated commitment to working with all members of the community, irrespective of cultural and religious affiliations and a commitment to social justice and human rights;
  7. Excellent records management and general administration experience, along with proficiency in MS Office and advanced computer literacy;
  8. Current Open Driver’s License;
  9. Ability to work outside normal hours and willingness to apply for an Aviation Security Identification Card; and
  10. Demonstrated ability and willingness to work cross culturally, assisting clients to develop connections with people from their culture of origin, along with other meaningful social connections. 

Ready for your next challenge?

Email your application to the Recruitment Officer at [email protected] no later than 5.00 pm, Wednesday 22 December, 2021. Interviews may commence prior to closing. Your application must contain:

-        a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

·        a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, please contact Linny Thornley, Team Leader on 0421 943 137.

At Multicultural Australia, we recognize that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.