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About Multicultural Australia   

Multicultural Australia is a leading Queensland multicultural organisation, providing settlement services for migrants, refugees and people seeking asylum. We aim to grow multicultural values across our State and to empower newly arrived Queenslanders from diverse cultural and language backgrounds through advocacy, community development and a range of client services.

About the role:

Multicultural Australia is currently offering several opportunities for Cultural Support Workers to work as part of our Community Development and Engagement team. The available roles are casual and based in Toowoomba.

Our Cultural Support Workers are diverse, representing many of Queensland cultural, ethnic, and faith-based communities. They are employed on a casual basis by Multicultural Australia as part of our settlement team to assist with delivering culturally appropriate and responsive support (e.g., advice, language, capacity building, etc.) alongside Multicultural Australia staff and our clients, to achieve outcomes. Cultural Support Workers are not employed as interpreters or community leaders.

 Among other duties, the successful candidate will:

  • Assist clients to link to essential services and with other people from their culture of origin and build other meaningful social connections;
  • Deliver orientation activities including local area, household safety and public transport orientation;
  • Assist with emergency and crisis intervention upon direction of a Case Manager on occasion;
  • Provide language support, cultural advice and feedback to the Case Manager in relation to completion of a task;
  • Keep documentation and records in relation to completion of tasks (for example task completion form, mileage record, public transport receipts);
  • Represent Multicultural Australia ethically whilst completing a task on behalf of the organisation;

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

  • Proficient language skills (reading, writing and speaking), in both English and an additional languages of either:
    • Arabic;
    • Kurdish; or
    • Kurdish Kumanji


  • Sound and accurate knowledge and understanding of Australian culture and systems which are relevant to client settlement, along with the ability to explain information about important life skills so that clients are able to independently establish their lives in Australia;
  • Demonstrated commitment to working with all members of the community, irrespective of cultural and religious affiliations and a commitment to social justice and human rights;
  • Excellent records management and general administration experience, along with proficiency in MS Office and advanced computer literacy;
  • Ability to work outside normal hours and willingness to apply for an Aviation Security Identification Card; and
  • Demonstrated ability and willingness to work cross culturally, assisting clients to develop connections with people from their culture of origin, along with other meaningful social connections.

Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card. It is a condition of employment with Multicultural Australia to fulfil all our current and future COVID-19 vaccination requirements.

Please peruse the position description on our website for full details about the role:

For any queries, please contact Janet Mhindurwa – Cultural & Volunteering Services Manager  - [email protected]


How do I apply?

If your next move aligns with this position, please apply directly using the apply link!! You will redirect to our internal recruitment system to your interest and submit a covering letter along with your resume. 

Please submit your application no later than COB 18/02/2023. We encouraged you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect.


We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.


Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.