Close sidebar
Skip navigation

Information for Multicultural Australia clients


We want to assure our clients that Multicultural Australia will still be providing service to our clients and communities. 

The information below is to support you to know what precautions you should be taking to keep yourselves and your families safe during this Coronavirus pandemic.

Please see links at the bottom of this page to resources in other languages.

Find the latest updates about Coronavirus from the Australian Government Website, or through their App Coronavirus Australia, which is available from the Apple App Store and on Google Play.

The Australian Government also has a WhatsApp feature available where you can access current information.  Connect through WhatsApp (open the link from your smart phone).

Coronavirus Hotline for non medical information and advice 1800 020 080 (press option 2). This service is available 24/7.

Coronavirus Hotline for people with symptoms: 1800 022 222.

The Novel Coronavirus, also known as COVID-19, is a respiratory illness caused by a new virus.

Symptoms range from a mild cough to pneumonia. Some people recover easily, others may get very sick very quickly. There is evidence that it spreads from person to person. Good hygiene can prevent infection.

Please stay at home as much as possible. You can leave home to:

  • Buy groceries
  • Go to school, AMEP and work
  • Get medical attention

If you feel unwell, please call your GP for advice. Do not go directly to your doctor without talking to them first. If you need help, please call your Case Manager.

Please continue hand washing with soap and using hand sanitizer to disinfect your hands.

  • Remember when washing your hands to do this for 20 seconds (Sing happy birthday, for example).

Do not participate in large group gatherings outside of your immediate family gatherings.

  • This includes, attending churches, mosques, weddings, parties, beach, parks, gyms, restaurants.
  • You can still buy take away from open restaurants and take it home to eat.

Social Distancing means keeping 2 metres apart, not shaking hands, avoiding crowds and gathering together in groups outside of immediate family, and most important, staying home if you are feeling sick.

Please try not to use public transport.

Service Provision from Multicultural Australia

  • You will continue to receive services from Multicultural Australia, but they may look a little different
    Staff will call you before seeing you to make sure you and your family are well
  • Staff may offer telephone or video meetings instead of face to face visits
  • If staff come to your house, they will not be able to shake hands or stay for long periods of time, you will sit further apart than normal.
  • Intake/Drop-in: Please do not attend Intake, please call your Case Manager or Multicultural Australia before attending the office.

Follow the links below to find translated information about Coronavirus.

Coronavirus: translated resources from the Australian Government

COVID-19 Translated Resource Library - 24 languages provided by Ethnolink Language Services

Settlement Council of Australia website - A list of in-language resources on Covid-19 (Coronavirus)

Australian Red Cross Coronavirus Resources (Translated resources can be found under ‘Organise’ – currently in 15 languages)

NDIS and disaster response – Translated Resources

SBS Language Portal - Coronavirus news and resources in your language

Find out more at Coronavirus - know the facts



Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.