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Information for Multicultural Australia clients


We want to assure our clients that Multicultural Australia will still be providing service to our clients and communities. 

The information below is to support you to know what precautions you should be taking to keep yourselves and your families safe during this Coronavirus pandemic.

Please see links at the bottom of this page to resources in other languages.

Find the latest updates about Coronavirus from the Australian Government Website, or through their App Coronavirus Australia, which is available from the Apple App Store and on Google Play.

The Australian Government also has a WhatsApp feature available where you can access current information.  Connect through WhatsApp (open the link from your smart phone).

Coronavirus Hotline for non medical information and advice 1800 020 080 (press option 2). This service is available 24/7.

Coronavirus Hotline for people with symptoms: 1800 022 222.

The Novel Coronavirus, also known as COVID-19, is a respiratory illness caused by a new virus.

Symptoms range from a mild cough to pneumonia. Some people recover easily, others may get very sick very quickly. There is evidence that it spreads from person to person. Good hygiene can prevent infection.

Please stay at home as much as possible. You can leave home to:

  • Buy groceries
  • Go to school, AMEP and work
  • Get medical attention

Some restrictions will ease in Queensland following the Queensland community working together to flatten the curve.

Following encouraging signs Queensland is flattening the COVID-19 curve, Premier Annastacia Palaszczuk has announced further easing of stay at home restrictions.


From the Queensland Government


Premier Annastacia Palaszczuk has announced a 3-stage plan outlining Queensland's recovery roadmap for easing restrictions.

The first step is taking effect from midnight tonight, Friday, May 15.

What can you do from Saturday May 16?

  • Gatherings of a maximum of 10 people in a public place
  • Dining in at restaurants, pubs, clubs, RSLs and cafes for a maximum of 10 patrons at one time (no bars or gaming)
  • Recreational travel of a radius of up to 150km from your home for day trips
  • Some beauty therapies and nail salons for up to 10 people at one time
  • Reopening of libraries, playground equipment, skate parks and outdoor gyms with a maximum of 10 people at one time
  • Wedding guests increase to 10 people
  • Funeral attendance increased to 20 people (30 outdoors)
  • Open homes and auctions with a maximum of 10 people at one time
  • Reopening of public pools and lagoons with a maximum of 10 people at a time or greater numbers with an approved plan

(Source ABC News)

Download the Queensland Government's plan for recovery.

Download Frequently Asked Questions and Answers about the Queensland Government's plan for recovery.

From the Federal Government

  • The Australian Government has released it's 3-stage roadmap for recovery.  Download the roadmap in - language from this Department of Home Affairs webpage - select languages from the drop down menu at the top and find the downloadable roadmap at the bottom of the page.
  • All states and territories are moving through stage one of eased restrictions successfully
  • As restrictions ease, the National Cabinet will consider opening state borders and the domestic tourism market.

Social Distancing means keeping 2 metres apart, not shaking hands, avoiding crowds and gathering together in groups outside of immediate family, and most important, staying home if you are feeling sick.

Please try not to use public transport.

Service Provision from Multicultural Australia

  • You will continue to receive services from Multicultural Australia, but they may look a little different
    Staff will call you before seeing you to make sure you and your family are well
  • Staff may offer telephone or video meetings instead of face to face visits
  • If staff come to your house, they will not be able to shake hands or stay for long periods of time, you will sit further apart than normal.
  • Intake/Drop-in: Please do not attend Intake, please call your Case Manager or Multicultural Australia before attending the office.

Follow the links below to find translated information about Coronavirus.

Coronavirus: translated resources from the Australian Government

COVID-19 Translated Resource Library - 24 languages provided by Ethnolink Language Services

Settlement Council of Australia website - A list of in-language resources on Covid-19 (Coronavirus)

Australian Red Cross Coronavirus Resources (Translated resources can be found under ‘Organise’ – currently in 15 languages)

NDIS and disaster response – Translated Resources

SBS Language Portal - Coronavirus news and resources in your language

Find out more at Coronavirus Resources



Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.