Skip navigation

Multicultural Australia exists to create a welcoming, inclusive and economically stronger community. This is an agenda shared with many others. Our part is to ensure that new Queenslanders are included, skilled and thriving. We are passionate about promoting positive conversations about inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students and people seeking asylum in Queensland, while advancing a diverse, inclusive and multicultural community.

Multicultural Australia’s SRSS team provides crucial support to people seeking asylum while their refugee status is being resolved. Multicultural Australia helps to build peoples independence and supports them to feel welcomed in their communities. We connect needs-based services to individuals and families, increasing their capacity to independently access medical services, employment, education and meaningful engagement activities. Our focus is ensuring that clients’ in the community understand their rights and responsibilities and are able to not only have their basic needs met, but are able to live well and explore their aspirations whilst they resolve their visa status. SRSS is funded by the Commonwealth Department of Home Affairs.

What you can expect from this role:

  1. Provide culturally competent case coordination support to people from a diverse range of asylum seeking, refugee and humanitarian backgrounds.
  2. Provide support, supervision and feedback to Cultural Support Workers and Multicultural Australia volunteers as part of the case management process.
  3. Complete a compressive psychosocial needs assessment with individual clients and families and develop case management plan which focuses on needs and aspirations.
  4. Provide emotional support to clients in a culturally sensitive way with an understanding of acculturation and cultural humility.
  5. Work collaboratively with team members, Cultural Support Workers and Interpreters to provide direct case management to individual clients and their family members.
  6. Provide crisis intervention support when required to respond to immediate and urgent needs.  Escalate to a Team Leader or Manager situations in which a client is at risk, there is a risk to Multicultural Australia, another person or agency.
  7. Provide cultural orientation and life skills development to clients and assist clients to develop meaningful social connections including links with members of their cultural, origin or religious community, provide crisis intervention support when required to respond to immediate and urgent needs.
  8. Prioritise the integrity of client related documentation and data entry, maintaining accurate and timely records in Multicultural Australia’s management system (CSNET) and adhering to relevant government data management reporting systems.
  9. Maintain effective collaborative working relationships with key stakeholders to ensure sound planning and delivery of services to clients.
  10. Deliver client focused advocacy and liaison with community and government agencies to establish pathways for appropriate service options for individual clients and work collaboratively with those stakeholders.
  11. Occasional participation in the emergency on call roster which involves responding to calls to the Multicultural Australia 24hour emergency mobile phone periodically.
  12. Participate in any other relevant duties, as directed by the relevant Team Leader.

Please peruse the position description for full details about the role.

What we need from you

  1. Case Management experience – minimum of two years preferred.
  2. A well-developed understanding of settlement issues relevant to asylum seekers, refugee and humanitarian applicants and entrants and good knowledge of relevant services available to these groups within both the government and community service sectors.
  3. Demonstrated understanding of the role of client advocacy when working within the social justice framework.
  4. Proven psychosocial assessment and case management experience and the ability to design and implement culturally appropriate case coordination plans to enhance the settlement of refugee and humanitarian entrants.
  5. Well developed skills in building purposeful relationship with clients to support them to achieve their settlement goals and minimise re-traumatisation throughout the settlement process.
  6. Demonstrated ability to work collaboratively and positivity in a diverse team environment.
  7. Ability to provide support, supervision and feedback to Cultural Support Workers and Multicultural Australia volunteers as part of the case management process.
  8. High level of oral and written communication skills, including the ability to write case plans, complete reports and any other professional document within strict timeframes.
  9. Advanced computer literacy and knowledge of MS office applications.
  10. Possession of tertiary qualifications in: Social Work Psychological Science with accredited honours year and other relevant qualifications (including overseas qualifications) or other experience may be recognised.
  11. Valid Queensland Driver’s License.
  12. Possession of, or willingness and eligibility to obtain a Blue Card (Working with Children Suitability Card in accordance with the Commission for Children and Young People and Child Guardian Act 2000),
  13. National Police Clearance Check.
  14. Knowledge of humanitarian settlement frameworks and challenges, strengths and policy issues within the context of asylum seekers and refugees.

Please peruse the position description for full details about the role.

Ready for your next challenge?

Please send your application to [email protected] no later than 5pm on Monday 18th October 2021. Interviews may commence prior to the closing date. 

Your application must contain:

-        a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

-       a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, please contact  Keirnan FitzPatrick – 0421 634 127 Senior Manager.

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.