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The aim of the Settlement Engagement and Transition Support (SETS) program is to deliver
services to eligible clients in becoming self-reliant and participating equitably in Australian Society.
The program is funded by the Department of Home Affairs (DoHA) and is focussed on supporting
migrant communities who have been in the country for up to five years. The SETS program aims to
equip and empower humanitarian entrants, other eligible migrants and their communities to address
their settlement needs, in order to improve social participation, economic well-being, independence,
personal well-being and community connectedness.


Multicultural Australia employees are considered safety leaders and are expected to contribute to a
culture that supports health, safety and wellbeing of all staff, clients and stakeholders.
• We will all take appropriate action to prevent harm.
• We will never accept or condone work practices that impact on the health, safety and wellbeing
of others.
• When identifying risk, we will mitigate where possible and report where appropriate.


Multicultural Australia are committed to quality assurance and continuous improvement. Everyone
as part of their role must:
• Comply with policies, systems and procedures.
• Actively participate in identifying opportunities to improve our work.
• Communicate, clarify, commit to, and contribute to quality initiatives.


Qualifications, licences and probity
1. Possession of tertiary qualifications in:
a. Social work, psychology, human services and/or relevant experience
2. Valid Queensland Driver’s License.
3. Possession of, or willingness and eligibility to obtain a Blue Card (Working with Children Suitability
Card in accordance with the Commission for Children and Young People and Child Guardian Act
2000)4. National Police Clearance Check.

Essential Skills/Experience

1. Demonstrated knowledge and experience of casework frameworks in a multicultural context.
2. Able to prioritise and respond to competing demands in an organized and timely manner.
3. Strong verbal and written English language communication and cross-cultural communication
skills and an excellent understanding and knowledge of issues in relation to support of
Humanitarian entrants and migrants, as well as of current practice and policy issues.
4. Demonstrated knowledge and ability in complying with funding requirements and delivering
reports of a high standard, including high level written and oral communication skills.
5. Developed skills in meeting deadlines with competing priorities and well-developed problemsolving skills.
6. Demonstrated stakeholder engagement skills in relation to both intra-organisational relationships
(i.e. between program areas) and inter-organisational relationships (i.e. between collaborating
organisations and agencies), including the ability to negotiate for outcomes that are beneficial to
clients and to organisational development.
7. Ability to adapt learn and adapt to relevant reporting databases applicable to the program.

Desirable Skills and/or Experience

1. Valid Queensland Driver’s License.
2. Good working knowledge of Microsoft Office applications including Outlook, Word, Excel.
1. Provide information and life skills development to individual clients and their families and assist
them to develop meaningful social connections with members of their cultural or religious
community, and the wider community, as desired.
2. Complete comprehensive psychosocial needs assessments with individual clients and families
and development of case management plans which focus on addressing individual needs and
3. Utilise interpreters and supervise and work collaboratively with Bicultural Workers, to provide
culturally competent case management.
4. Conduct and record pre and post consultations/surveys with individual clients to promote resultsbased accountability in the SETS program.
5. Participate in an intake support service, responding to the identified needs and goals of the
presenting client and their family, assessing and escalating to a team leader when ongoing case
management support is required, and completing the relevant case noting and reporting
6. Facilitate group work projects to address recurring community issues and vulnerabilities and
increase the settlement life skills of people from migrant and humanitarian backgrounds.
7. Provide emotional support to clients in a culturally sensitive way with an understanding of
acculturation and cultural humility.
8. Maintain effective collaborative working relationships with internal and external stakeholders, to
ensure effective planning and delivery of coordinated service to clients.
9. Deliver client focused advocacy and liaise with community and government agencies to establish
pathways for appropriate service options for clients.
10. Provide crisis intervention support and respond to immediate and urgent needs, escalating
situations to a line manager in accordance with incident reporting policy and procedure, and
where a client, agency, staff member or organisation is at risk.
11. Maintain comprehensive and timely reporting through Multicultural Australia’s case management
system, CS Net; and the Australian Government’s Department Data Exchange system (i.e.,
12. Attend network meetings, build collaborative working relationships, strengthen referral pathways,
manage expectations and provide information about Multicultural Australia SETS to other
services. Share information about other services with Multicultural Australia SETS team.
13. Conduct and record pre and post consultations/surveys with individual clients to promote resultsbased accountability in the SETS program.
14. Participate in the emergency on-call roster which involves responding to calls to the Multicultural
Australia on call phone after hours.
15. Provide outreach service delivery support when required.
16. Participate in networking and community awareness raising activities, and other relevant duties
as directed by a line manager.
17. Attend, and participate in, team meetings, team building and planning.

Please peruse the position description on our website for full details about the role at 

Ready for your next challenge?

We also welcome applicants from other areas that are willing to travel up to 2 days a week to Toowoomba and work from home options.

Please submit your application via SEEK no later than 5pm, Wednesday 24 November 2021. Interviews may commence prior to the closing date. 

 Your application must contain:

 a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

-  a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, contact Keirnan FitzPatrick , Senior Manager on 0421 634 127

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.