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Multicultural Australia exists to create a welcoming, inclusive, and economically stronger community. This is an agenda shared with many others. Our part is to ensure that new Queenslanders are included, skilled and thriving. We are passionate about promoting positive conversations about inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students and people seeking asylum in Queensland, while advancing a diverse, inclusive and multicultural community.

The Humanitarian Settlement Program (HSP) aims to create opportunities and develop skills and knowledge for the social and economic well-being of newly arrived humanitarian entrants to Australia through a tailored and holistic case management approach.

Bicultural Workers are responsible for the provision of information, education and practical support services to the Humanitarian Settlement Program (HSP) clients, ensuring the delivery of culturally appropriate and responsive support to clients across all stages of settlement, including on-arrival airport reception, as well as initial and long-term settlement. 

What you can expect from this role:

  1. Assist Case Managers to complete initial case assessments and case reviews by providing language support and cultural advice and attending outreach appointments with clients.
  2. With direction from the Settlement Teams, conduct settlement services including airport reception, local area orientation, assistance to attend medical appointments, assistance to navigate the rental market, ensuring clients are supported to arrange appropriate appointments and access information in order to develop their life skills capacity.
  3. Work outside normal hours to attend airport reception and provide on-arrival support to clients.
  4. Cross collaboration with other program areas such as the Employment, Life skills and Community Development teams in order to gain the best settlement outcomes for clients.
  5. Assist clients to access a range of services, information and programs delivered by external agencies and sources.
  6. Provide emotional support and social inclusion assistance to clients as part of day to day interaction.
  7. Review client referrals and client/case documentation, checking for accuracy and completeness.
  8. Provide mentoring to clients who appear to be struggling to reach settlement milestones, ensuring escalation to Case Managers as required.
  9. Provide administrative assistance to the HSP team, including uploading documents to databases and ensuring relevant information is submitted within timelines and operational framework.
  10. Participate in activities at drop in centres, networking and community awareness raising activities, and community engagement activities as directed by the relevant Case Manager or Team Leader, and any other relevant duties.
  11. In addition to the duties listed above all Multicultural Australia staff are expected to.
  12. Respect and abide by the vision, mission and values of the organisation.
  13. Ensure that their conduct is consistent with provisions of the Multicultural Australia Code of Ethics and Conduct.
  14. Comply with the provisions of relevant Multicultural Australia policies and procedures.
  15. Comply with the provisions of Multicultural Australia’s Workplace Health and Safety framework including policies, procedures and safe work systems that relate to their role, program area or Multicultural Australia as a whole. Information and training will be provided to successful candidates.
  16. Carry out general administrative functions related to their role and to the effective and efficient functioning of Multicultural Australia as a whole. This will include the use of computer-based calendar and information management systems.
  17. Induction training relating to policy and procedures, workplace health and safety and Multicultural Australia administrative systems will be provided to successful candidates on
  18. appointment. Additional training in relation to IT systems and software will also be provided to successful candidates where necessary.

Please peruse the position description for full details about the role.  

What we need from you:

  1. Proficient language skills (reading, writing and speaking), in both English and Dari and/or Pashto, preferably from an Afghan cultural and community background.
  2. Sound and accurate knowledge and understanding of Australian culture and systems which are relevant to client settlement, along with the ability to explain information about important life skills so that clients are able to independently establish their lives in Australia.
  3. Demonstrated commitment to working with all members of the community, irrespective of cultural and religious affiliations and a commitment to social justice and human rights;
  4. Excellent records management and general administration experience, along with proficiency in MS Office and advanced computer literacy.
  5. Current Open Drivers License and willingness to drive a Tarago;
  6. Ability to work outside normal hours and willingness to apply for an Aviation Security Identification Card.
  7. Demonstrated ability and willingness to work cross culturally, assisting clients to develop connections with people from their culture of origin, along with other meaningful social connections.
  8. Possession of, or willingness and eligibility to obtain, a Blue Card (Working with Children Suitability Card in accordance with the Commission for Children and Young People and Child Guardian Act 2000.) and Police Clearance Check.
  9. Valid Queensland Driver’s License.

Please peruse the position description for full details about the role.

Ready for your next challenge?

Please send your application to [email protected] [link removed] no later than 5pm on Tuesday 21 September 2021. Interviews may commence prior to the closing date. 

Your application must contain:

-        a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

-       a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, please contact Poppy Browne, Program Manager – Case Management HSP on 0434 363 569.

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.