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The aim of the Settlement Engagement and Transition Support (SETS) program is to deliver services to eligible clients in becoming self-reliant and participating equitably in Australian Society.

The grant is funded by the Department of Home Affairs (DHA) and is focussed on supporting migrant communities who have been in the country for up to five years.

The SETS program aims to equip and empower humanitarian entrants, other eligible migrants and their communities to address their settlement needs, in order to improve social participation, economic well-being, independence, personal well-being and community connectedness.


What you can expect from this role:

  1. Support administrative activities required during a client Intake service, and gather information for reporting purposes, maintaining confidentiality of client information and engaging in a respectful, culturally sensitive and professional manner.
  2. Follow precise instruction of the Case Manager when navigating intra and extranet systems and to assist with client work, form filling, timesheet entry, reporting, case noting, completing incident reports and referrals.
  3. Communicating processes and progress of administrative tasks to the Case Manager and Team Leader.
  4. Assist the Case Manager with case notes and data entry into Multicultural Australia’s internal client management systems (CSNet) as well as Government data management systems (DEX system), ensuring information is accurate and up to date.
  5. Utilise Microsoft suit to optimise procedures, including interpreting, navigating and updating excel spreadsheets for the purpose of ensuring reporting requirements are met.
  6. Provide quality administrative support to Multicultural Australia’s team members and teams
  7. Organise, summarise and interpret event and resource content, and utilise the MailChimp program to create and manage a client newsletter.
  8. Attend professional development training pertaining to the role, and in keeping with organisational values.
  9. Book Cultural Support Workers (CSW), office spaces and equipment through internal booking systems.

What we need from you:

  1. Experience in an administration role, customer service role or similar role
  2. Previous experience contributing to reports based on complex, client data management systems
  3. Good written and verbal cross cultural communication skills with ability to communicate with supervisors, co-workers and external parties in a professional manner
  4. Ability to develop constructive and cooperative working relationships with others, and maintain them over time
  5. Ability to manage time effectively, with a mature attitude to working to deadlines with competing priorities
  6. Demonstrated experience working with databases or information management systems with good level accuracy and attention to detail
  7. Good computer literacy, particularly in relation to use of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) and databases
  8. Skills in contributing to reports with the ability to retrieve and present data that is fit for specific reporting requirements
  9. Working knowledge of information management systems and reporting protocols

Ready for your next challenge?

Please apply via SEEK no later than 9am on Monday 10 January 2022. Interviews may commence prior to the closing date. Your application must contain:

- a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

- a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, please contact Azin Khodadadi, Team Leader – SETS on 0412 350 088.

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.