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Multicultural Australia exists to create a welcoming, inclusive, and economically stronger community. This is an agenda shared with many others. Our part is to ensure that new Queenslanders are included, skilled and thriving. We are passionate about promoting positive conversations about inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students and people seeking asylum in Queensland, while advancing a diverse, inclusive and multicultural community.

About ASRA
This Multicultural Australia position will work with the ASRA Consortium delivering support services to people seeking asylum in Queensland. ASRA Consortium organisations are:
- Community: ASRA program management and coordination.
- Australian Red Cross: Case coordination and distribution of emergency relief.
- Refugee and Immigration Legal Service (RAILS): Legal support coordination.
- Multicultural Australia: employment support and hub coordination.
- QPASTT: Mental health support.
- World Wellness Group: Health advocacy, nurse case management and some GP sessions.
- Indooroopilly Uniting Church (IUC) Hub providing a range of volunteer support services related to people’s visa journeys.
Note: The Indooroopilly Hub will be managed through IUC and will not be a direct responsibility of this role. We are committed to the promotion of a positive, compassionate, kind and informed organisational.

What you can expect from this role:

  1. Responsible for the running of weekly hubs in the Logan and Brisbane area and a monthly hub in Gatton.
  2. Work to help source and secure another Brisbane weekly hub location for the ASRA program as it is currently not set-up, a venue that is conducive to client needs and the specialist services operating from the hub; NOTE: the role will not include coordination of the Indooroopilly hub.
  3. Liaise with owners/managers of hub venues, negotiating the needs of ASRA support services and the venue requirements.
  4. Coordinate and liaise with ASRA support services visiting the hubs ensuring they have appropriate space at hubs acknowledging that some services require private spaces.
  5. Attend the weekly outreach hubs and provide welcome to visiting clients and visiting services.
  6. Provide triage to clients as they enter the hub and direct them to the services they require.
  7. Record data of hub attendees using the ASRA shared data base.
  8. Recruit, train and supervise volunteers that will attend each hub to assist with duties such as; triage, form-filling, hospitality, set up etc.
  9. Work collaboratively with the IUC Hub Coordinator using the IUC Hub as the blueprint for other hubs.
  10. Operate as part of a collaborative ASRA team and attend ASRA operational meetings as required.
  11. Provide quarterly reporting data to Senior Manager in line with ASRA subcontract requirements.
  12. Other appropriate duties as requested by Line Manager.

Please peruse the position description for full details about the role.

What we need from you:

  1. Well-developed understanding of settlement issues relevant to asylum seeker, refugee and humanitarian applicants and entrants.
  2. Strong skills in building and maintaining positive stakeholder relationships to achieve positive outcomes with a key focus on working collaboratively with the ASRA consortium.
  3. A commitment to providing high quality support to people from an asylum
    seeker/refugee/humanitarian background.
  4. Skills in psychosocial assessments and in delivering culturally aware services.
  5. Ability to work independently and with initiative while maintaining communication with line manager and across the stakeholders within the ASRA Consortium.
  6. Ability to problem solve, negotiate and improvise in a demanding environment, and in managing this within a part-time role.
  7. Excellent verbal and written communications skills.
  8. Skills to collect and provide data and reports required under ASRA.
  9. Demonstrated proficiency using Microsoft Excel, Outlook, Word and database management systems.
  10. Demonstrated ability to manage multiple tasks and prioritise time and resources to meet deadlines. Participate in the emergency on-call roster which involves responding to calls to the MA 24-hour emergency mobile phone periodically (only if role is extended past certain period and as role is part-time this will only be occasional).
  11. Possession of tertiary qualifications in the field of Social Work, Occupational Therapy, Psychology or Human Services.
  12. Other relevant qualifications (including overseas qualifications) or experience may be recognised.
  13. Valid Queensland Driver’s License.
  14. Possession of, or willingness and eligibility to obtain a Blue Card (Working with Children Suitability Card in accordance with the Commission for Children and Young People and Child Guardian Act 2000).
  15. National Police Clearance Check.

Please peruse the position description for full details about the role.

Ready for your next challenge?

Please send your application to [email protected] [link removed] no later than 5pm on Monday 20 September 2021. Interviews may commence prior to the closing date. 

Your application must contain:

-        a cover letter (no more than one page), outlining why you are interested in the position, what relevant experience you have and what impact you believe you can make in this role; and,

-       a current resume (including the details of two professional referees).

If you have any further enquiries or for a confidential discussion, please contact Keirnan FitzPatrick, Senior Manager on 0421 634 127

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability.


Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.