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Multicultural Australia is the custodian of Unaccompanied Minors residing in the Greater Brisbane
and Toowoomba regions, and provides Case Management support for Unaccompanied Minors
living in kinship care arrangements across Greater Brisbane, Toowoomba, and Rockhampton.

Multicultural Australia’s UHM Program exists to promote wellbeing, independence, belonging and
quality of life for unaccompanied humanitarian minors. We deliver culturally appropriate support to
children and young people in a manner, which nurtures aspirations, promotes independent living
skills, inspire active citizenship and supports connection with family, peers and communities.

Strong, positive relationships are at the core of our work. These relationships, alongside a trauma-
informed and child-centred framework allows for healing, growth and the development of
independent living skills. The Unaccompanied Minors Team focuses on the development of crucial
life skills, self-agency and resilience to enable a successful transition to adulthood and independent



Qualifications, licences and probity
1. Possession of tertiary qualifications in:
a. Social Work, Psychology behavioural sciences, Occupational Therapy, Human Services
or other relevant tertiary qualification
2. Valid Queensland Driver’s License
3. Possession of, or willingness and eligibility to obtain a Blue Card (Working with Children
Suitability Card in accordance with the Commission for Children and Young People and Child
Guardian Act 2000),
4. National Police Clearance Check.

Essential Skills/Experience
1. Proven psychosocial assessment and case management skills and the ability to design and
implement culturally appropriate case coordination plans to enhance the settlement process
within a team environment, as well as with housing providers and relevant
government/community agencies and other external service providers;
2. Demonstrated knowledge and experience of the Unaccompanied Minors frameworks within
a settlement context;
3. An excellent understanding and knowledge of issues, current practice and policies in relation
to the support of asylum seekers and refugees as well children and young people living in
out of home care arrangements and living in kinship care arrangements;
4. Demonstrated ability to work collaboratively in a team environment and availability to
occasionally work outside normal business hours and across Multicultural Australia office
locations as needed;
5. High level oral and written communications skills, including the ability to write case plans,
complete reports and any other necessary documents within strict timeframes, including
excellent computer proficiency, time management and organisational skills;
6. Demonstrated knowledge of client advocacy when working within a social justice framework;
7. Demonstrated ability to work across a cross-cultural environment, including the ability to
engage effectively with Cultural Support Workers and Translating and Interpreting Services

Desirable Skills and/or Experience

1. Experience supervising or line managing a team of staff;
2. Accredited in Therapeutic Crisis Intervention; and
3. Experience working infants, children and young people within an out of home care model


1. Delivery of culturally competent case management support and completion of
comprehensive psychosocial needs assessments with young people and development and
implementation of a case management plan which focuses on needs and aspirations;
2. Identification of mental health risk factors, ensuring appropriate referral of young people to
specialized mental health supports; and provision of emotional support to young people in a
culturally sensitive way with an understanding of acculturation and the continuing impact of
past torture and trauma on young people;
3. Assist young people to develop meaningful social connections including links with members
of their culture or origin or religious community, through the provision of cultural orientation
and life skills development;
4. Provision of crisis intervention support when required to respond to immediate and urgent
needs, following of appropriate documentation and escalation procedures as required and
participation in the emergency on-call roster;
5. Deliver client focused advocacy and liaise with community and government agencies to
establish pathways for appropriate service options for individual young people and work
collaboratively with stakeholders;
6. Prepare and review case plans, record service delivery through case notes, complete
reports and any other necessary documents within strict timeframes, as well as provide line
management support to Residential Youth Support Workers and Volunteers as required;
7. Contribute to the development of service planning, service delivery and service evaluation,
within the frameworks established by Multicultural Australia;
8. Provide regular supervision and support to a team of Residential Youth Support Workers to
ensure high q quality, consistent and culturally appropriate care is provided to Unaccompanied
Minors; and all other duties associated with the position.


Acknowledgement of country
We acknowledge the traditional custodians of all the lands on which we meet, work and live and recognise that this land has always been and always will be Aboriginal and Torres Strait Islander land.


Multicultural Australia respects and values Australia’s First Nation peoples’ enormous resilience, courage, determination and often unrecognized contributions to this country’s social and economic development. We walk together in solidarity in the shared pain of the past and with shared hope for the future.